Seeking a Client Services Manager to serve as the primary liaison between contact center operations and clients.
Responsibilities include managing client expectations, ensuring service delivery aligned with SLAs and KPIs, conducting business reviews, resolving issues, and identifying growth opportunities.
Ideal candidates have a bachelor’s degree, 3+ years in client or account management within a BPO or contact center, strong relationship-building skills, and experience with CRM tools.
Must be authorized to work, willing to undergo background/security checks, and submit to drug screening.
Benefits include competitive pay, health coverage, paid time off, incentives, career growth, and a collaborative work environment.
Physical demands involve sitting/standing for long periods, operating office equipment, and occasional movement. MCI promotes diversity and provides reasonable accommodations as needed.