Contact Center Care Coordinator - Referrals

At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for over 50 years.  Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities.  CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes.  Motivated, caring professionals are encouraged to join us.

 
Career Opportunity:
Comprehensive Cancer Centers of Nevada is seeking a full-time, on-site Contact Center Care Coordinator - Referrals in the Henderson area. In this position, you will work in a fast-paced, high-volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful healthcare organization.  

SCOPE:

Professionallygreetsandwelcomespatientsandtheirfriends/family.Answers,screens,anddirectsallincomingcallstoappropriatepersonnelrelayingmessagesbetweenpatientsandclinical staff. SupportsandadherestotheUSOncologyComplianceProgram,includingtheCodeofEthicsandBusinessStandards,andUSOncology’sSharedValues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patientsandvisitorstotheclinicin a prompt,courteous, andprofessional manner.
  • Checksinpatientsandinformsclinical staff ofpatient arrival.
• Providesandexplainspaperworkforthepatienttocompletebefore the examination.
  • Collects,proofs for completeness,and scans/files patient forms.
  • Updatesdemographicsandinsuranceinformationinthe system.
  • Collectsco-paysandbalances;provides receipts.
• Answers phone calls in a prompt, courteous, professional manner. Screens,andrespondstoroutinequestions via phone, electronic communications, or face-to-face contact, routes toappropriatepersonnelortakesthorough messages.
  • Pagesclinicpersonnelas appropriate.
  • Communicatesmessagesinanaccurateandtimelymanneraccordingto procedures
• Records patientcancellationsand missed appointments.
  • Reschedules
  • Notifiesappropriate staff ofthecancellationandmakesnotes in the patient chart.
• Schedule outside consults/procedures ordered by a physician.
• Providesgeneraladministrativesupportby scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
• Maintainslobbyareain a neatandorderly manner. 
• Maintains a legiblesupplyof forms andappropriateofficesuppliesrequiredfordaily activities. 
• Adherestoconfidentiality, state, federal,andHIPPA (Health Insurance Portability and Accountability Act)lawsandguidelinesregarding patient records.
• Schedules all CT (CAT) scans, and PET (Positron Emission Tomography) scans, once approved by insurance.
• Maintains the chart message and anything that is in the queue.
• Scans and copies of updated insurance cards.
• Other dutiesas requested. 
• Maytype memos and forms. 

MINIMUM QUALIFICATIONS:

• Highschooldiplomaorequivalent
• Atleasteighteen(18)months of front medicalofficereceptionistexperiencewithinsurance forms andschedulingsoftware is required.
• Knowledgeofthispractice’spersonnel,dailyroutines,andscheduling is a plus.
• ProficiencywithcomputersystemsandMicrosoft Office (Outlook, Word,andExcel) is
• Must completerequirede-learningcourseswithin90daysofoccupying the position. 
• Demonstratesadaptability:HandlesDaytodayworkchallengesconfidently;iswillingandabletoadjusttomultipledemands and shifting priorities;demonstrates flexibility. 
• Showswork commitment: Setshighstandardsofperformanceandworksefficientlyto
• Commits toquality:Emphasizestheneedtodeliverqualityproductsand/or services. 

PHYSICAL DEMANDS:

The physicaldemandsdescribedherearerepresentativeofthosethat must bemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthis job. Reasonableaccommodations may be made toenableindividualswithdisabilitiestoperformessentialfunctions.Whileperformingthedutiesofthisjob,theemployeeisrequiredtobepresentattheemployee site duringregularlyscheduledbusinesshoursandregularlyrequiredto sit or stand andtalkorhear.Requiresfull range ofbodymotion,manualandfingerdexterity,andeye-handcoordination.Requiresstandingandwalkingforextensiveperiods.Occasionallyliftsand carries itemsweighingupto40lbs.Requires corrected visionandhearingtonormalrange.

WORK ENVIRONMENT:

The workenvironmentmayincludeexposureto communicable diseases,toxic substances, ionizingradiation,medicalpreparations,andotherconditions common toanoncology/hematologyclinicenvironment.Workwillinvolvein-personinteractionwithco-workersandmanagementand/orclients.Workmayrequireminimaltravelbyautomobiletoofficesites.

Successful candidates will thrive in a fast-paced, rapidly changing environment and have a passion for caring for their patients. 
 
Ready For Your Next Career Challenge?  We’d Love to Hear from You!
If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply.  In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fighting the war against cancer.  To apply please click on the “Apply” link. 

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. This employer participates in E-Verify.