Call Centers, Computer Skills, Credit Union, Cross-Selling, Customer Support/Service, Dental Insurance, High School Diploma, Identify Issues, Microsoft Excel, Microsoft Word, Online Banking, Presentation/Verbal Skills, Reimbursement, Sales, Telephone Skills, Time Management, Vision Plan, Writing Skills
The Contact Center Agent I will assume, but not be limited to, the following responsibilities:
- Answers member service calls in a professional and courteous manner.
- Provides information as requested on members' accounts or credit union products and services.
- Cross-sells credit union products and services to members as appropriate.
- Perform members' requests and conduct account maintenance.
- Assists members through the online banking related questions, features including troubleshooting.
- Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
- Processes member requests in a timely manner.
- Assist members with any Debit/VISA related questions.
The successful candidate will possess the following education, knowledge and skillsets:
- High school diploma, GED, or equivalent
- Two years of financial institution experience
- Excellent written and verbal communication, customer service and sales skills
- Personal computer proficiency with Microsoft Word and Excel
- Excellent critical thinking skills
Additional Information:
- Full Time, Mon-Sat, must be available and flexible with schedule
We provide competitive compensation and benefits package that includes:
- Medical, dental, and vision insurance
- Life insurance
- 401k Retirement Plan (matching contribution=5%, immediate vesting)
- Paid Time Off (PTO)
- Paid Holidays
- Educational Reimbursement
"Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors."
EOE
Job Posted by ApplicantPro