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Consumer Sales Representative-Retail

TDS Telecommunications Corporation

Spokane, WA

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JOB DETAILS
SALARY
$17.66–$26.48 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Billing, Broadband, Call Centers, Call Volume, Cash Management, Communication Skills, Computer Skills, Construction, Consulting, Customer Churn, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Service Evaluation, Customer Support/Service, Employee Assistance Plan, Exceeded Sales Goal, Health Plan, Incentive Programs, Internet TV, Internet Technology, Interpersonal Skills, Maintenance Services, Meet Sales Quota, Microsoft Excel, Microsoft Outlook, Microsoft Word, Mobile Devices, Multitasking, Needs Assessment, Negotiation Skills, Pricing, Problem Solving Skills, Reseller Channel, Retail, Retail Sales, Revenue Growth, Sales, Sales Closing Skills, Sales Strategy, Strategic Planning, Telecommunications, Telecommunications Industry, Track Customer Issues, Voice Products
LOCATION
Spokane, WA
POSTED
30+ days ago
Consumer Sales Representative-Retail


Job Locations

US-WA-Spokane




ID

2025-28329


Company

TDS Telecom


Pay Range

$17.66 - $26.48


Sign-On Bonus

$2,500


Overview




Work Location: 6704 North Nevada St. Ste. 6 Spokane, WA 99207

Type of Position: Full Time - 40 Hours per Week

Hourly Rate: $21.03 with Uncapped Commission!

Hours: Monday - Friday 9am-6pm with a rotating Saturday 8am-5pm

Sign on Bonus: $2,500

The Consumer Sales Representative-Retail is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office.

This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts.

In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?


Responsibilities




Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Cash Management Procedures - Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolves construction related issues in specific markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Special Projects as assigned by Supervisor


Qualifications




Required Qualifications

1+ years' experience in a sales or customer service role
2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Other Qualifications

6+ months experience in a fast-paced environment managing multiple tasks 6+ months experience working with detailed data
Ability to meet or exceed sales goals
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry
Understanding of telecommunication products and services
Excellent interpersonal communication skills (i.e., verbal, written, listening)
Problem solving skills (i.e. customer complaints, competitive issues)
Successful completion of classroom training will be required
Demonstrated success in a competitive sales environment
Able to Work Overtime with Advance Notice
Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
Experience working with escalated customer issues and problem resolution both over the phone and face to face.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!



Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs



Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time



In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.



Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $21.03 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.


Pay Range (Hr./Yr.)




$17.66/Hr. - $26.48/Hr.

Employment at TDS is subject to post-offer, pre-employment drug testing.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

About the Company

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TDS Telecommunications Corporation