Artificial Intelligence (AI), Automation, Business Practices, Case Management, Communication Skills, Consumer Regulations, Credit Reports, Credit and Collections, Customer Experience, Detail Oriented, Documentation, Documentation Review, Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), File Maintenance, Interviewing Skills, Leadership, Leading Edge Technology, Legal, Legal Documents, Legal Support Skills, Life Insurance, Litigation, Organizational Skills, Paralegal, Performance Metrics, Team Building, Team Player, Technical Support
Join a Fast-Growing Consumer Rights Law Firm That Uses Technology to Fight for Consumers
We help consumers dealing with debt-collection harassment, inaccurate credit reporting, robocalls, and unfair or deceptive business practices. Our mission is simple: protect everyday people and hold companies accountable when they break the law.
We are looking for an experienced Consumer Rights Paralegal who understands the fast-paced nature of consumer litigation and enjoys speaking with clients, investigating claims, and preparing high-quality draft complaints for attorney review.
This is a great opportunity for someone who wants meaningful work, strong systems and technology, and a collaborative team environment where your contributions matter.
Benefits and Perks
- Medical, dental, and vision
- STD, LTD, and life insurance
- 401(k) with a 4% match
- 15 days of PTO per year
- 12+ days off for federal holidays
Compensation:60,000 + bonuses
Responsibilities:What You’ll Do
- Conduct detailed interviews with potential clients
- Review documents, credit reports, collection letters, and account histories
- Identify potential violations under consumer protection laws
- Draft complaints and supporting documents for attorney review
- Communicate with clients regarding case updates and needed documentation
- Organize and maintain electronic case files in our case management system
- Assist attorneys with litigation support and case preparation
Qualifications:Preferred Experience
- Prior experience handling consumer rights matters involving: Fair Debt Collection Practices Act (FDCPA); Fair Credit Reporting Act (FCRA); and Unfair and Deceptive Business Practices claims
- Experience drafting complaints and legal documents
- Strong interviewing and client communication skills
- Ability to work independently while managing a high-volume caseload
- Strong attention to detail and organizational skills
- Comfortable learning and using legal technology and AI tools
About Company
We combine aggressive representation with exceptional client experience and cutting-edge technology to help clients through some of the hardest moments of their lives.
We are deeply focused on:
- Client experience
- Innovation and automation
- Fast communication and responsiveness
- Accountability and measurable performance
- EOS-driven leadership and team development
- Building a positive, no-drama, high-trust culture
Core Values:
- People, First: We believe that when we lead with empathy, we build trust that fuels everything else.
- Results Matter: We believe that excellence is a habit—one built by doing the small things right, every time.
- Kill with Kindness: We don’t just see problems—we read people, emotions, and environments. We bring calm, clarity, and connection wherever we go.
In 2025, we signed up 975 new cases, settled over $17 million in cases, and donated 2,700 backpacks, 300 winter coats, 500 winter hats, and 500 pairs of winter gloves. We are exceeding these numbers in 2026.
#WHLAW2
Compensation details: 60000-60000 Yearly Salary
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