Summary
The Customer Service Representative plays a vital role in supporting the daily operations of our financial institution. This position is responsible for efficiently handling loan customers both in person and phone with loan requests and service of existing loans. This along with other service-related administrative tasks will require legendary service and professionalism.
Key Duties and Responsibilities
Customer service
Answer incoming phone calls direct inquiries to appropriate departments and provide prompt courteous assistance to customers and team members. Assist with general inquiries account information and support of consumer loan customers both in person and telephone. Assist walk in customers with their application or other service requests.
Processing
Using the Teller Encore system to process loan payments and other monetary transactions. Prepare daily letters and notices for mailing. Verify paid off loans for mailing and release collateral.
Team Support
Assist the lending department and operations team to ensure tasks are completed and customers are provided with legendary service. Processing letters completing loan maintenance document checkback working reports etc.
Additional Duties
Perform other duties as assigned by management to support departmental and organizational goals.
Work Environment
This position requires working in a professional office setting interacting with customers colleagues and management on a daily basis. The Loan Operations Specialist should be comfortable multitasking prioritizing responsibilities and adapting to changing needs.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.