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Consumer Experiences Specialist

Ste Michelle Wine Estates

Woodinville, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Audiovisual, Calendar Management, Communication Skills, Continuous Improvement, Cook Dishes, Creative Services, Customer Experience, Customer Relations, Customer Support/Service, Employee Retention, English Language, Event Management, Fast Food, Fitness, High School Diploma, Hospitality and Tourism, Identify Issues, Lift/Move 50 Pounds, Marketing Communications, Microsoft Excel, Microsoft Office, Microsoft Visio, Multitasking, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Sales, Spanish Language, State Laws and Regulations, Time Management, Writing Skills
LOCATION
Woodinville, WA
POSTED
30+ days ago
Description
A full-time Consumer Experiences Specialist job in Woodinville, WA is available at Chateau Ste. Michelle. As a Consumer Experiences Specialist, you will coordinate primarily private events, support club events, plan consumer events (40-300 people events) and providing exceptional customer and client experiences. During concert season, you will partner with the Events team in various support roles.

This is a full-time, hourly role that is eligible for tips. This position is primarily onsite, with limited remote flexibility. Depending on business needs and event schedules, remote work may be available up to one day per week, though it is not guaranteed. Remote work once per week is more common during winter months, while spring and summer operations require a fully onsite presence. The typical schedule is Monday-Friday, with flexibility to work evenings and weekends as needed to support events.

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Oregon and Washington are an expression of all the best things about the Pacific Northwest - the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.

Consumer Experiences Specialist job responsibilities include:


Provide effective and concise communication across multiple departments and locations throughout Ste. Michelle including Sales, Marketing, Communications, Guest Services, and external contacts to ensure elevated level of service and experience for all guests.
Support various event tasks including wine sample ordering and coordination, scheduling and timeline troubleshooting, menu coordination with chef, audio/visual, and additional administrative functions as assigned by department managers.
Assist Consumer Events and Concerts Manager with various projects related to concert season.
Own planning of consumer facing events with Consumer Events and Concerts Manager .
Execute and understand sales goals and drive monthly private revenue.
Interface with creative services and digital departments to coordinate print and web projects including proof drafts, track deadlines, etc.

Physical Requirements:


Able to lift and carry up to 50 pounds.
Able to stand for extended periods of time.
Ability to sit for extended periods of time at a desk.
Ability to move tables and chairs in and out of event spaces.
Ability to set up and break down event spaces.

Position Requirements:


Must be at least 21 years of age with high school diploma or equivalent.
Bachelor's degree is preferred in Hospitality Management, Communications, or related field.
MAST 12 Class Permit and Food Handler's Permit required.
Two (2) or more years of administrative support role experience preferably in hospitality, with event planning experience strongly preferred.
Excellent verbal and written communication skills with advanced level of proficiency with Microsoft Office Suite, including Excel and MS Visio.
Able to work in a fast-paced environment with frequent and overlapping deadlines.
Excellent organizational, critical thinking skills and the ability to handle multiple priorities.
Professional demeanor with ability to work effectively with international partners, customers and all levels of internal personnel.
Experience with calendar management and coordinating meetings.
History of responsible us of alcohol and other appropriate conduct as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation:

$23.50 - 30.54 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.


Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees
Paid Vacation & Holidays
401(k) with Employer Match and Supplemental Contribution
Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first - our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can't accomplish - together - and we believe lifting up those around us is essential to achieving both individual and collective success.

Harvest your potential, Uncork the possibilities! If you are interested in a Consumer Experiences Specialist position in Woodinville, WA please apply now.

Need assistance with the application process? Click here to review step by step instructions available in English or Spanish.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

Qualifications
Education
Bachelors (preferred)
High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 425-488-1133.

About the Company

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Ste Michelle Wine Estates