Consultant, Strategic Initiatives

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

As the market leader in Claims and Risk Management services, Gallagher Bassett (“GB”) is committed to providing tailored solutions that help clients achieve demonstrably superior outcomes.  Consistent with this mission, we are seeking an experienced leader to assist in the analysis, execution and value capture associated with the highest priority business needs for Gallagher Bassett North America both short and long-term in nature.

The Consultant, Strategic Initiatives supports the delivery of enterprise and client-focused initiatives that improve operational efficiency, enhance service delivery, and drive measurable business outcomes across Gallagher Bassett.

This role is ideal for an early-career professional who is developing foundational skills in project management, process improvement, and stakeholder communication. The Consultant works under the guidance of senior team members to execute initiatives, analyze data, and support implementation efforts across Claims Operations, Client Services, and other functional areas.

Success as a Consultant is demonstrated by:

• Delivering high-quality work products with increasing independence
• Building confidence in stakeholder interactions and meeting participation
• Effectively supporting initiative timelines and deliverables
• Identifying process improvement opportunities and contributing to solutions
• Demonstrating growth toward managing smaller initiatives or workstreams

Initiative Execution & Project Support

• Assist in the execution of strategic initiatives across the organization
• Support project planning activities, including timelines, task tracking, and documentation
• Prepare status updates, meeting materials, and action item tracking for project teams
• Participate in working sessions and contribute to initiative deliverables 

Process Improvement & Operational Support

• Analyze current workflows and identify opportunities to improve efficiency and consistency
• Support the development of process documentation, SOPs, and job aids
• Assist in testing and validating new processes or system enhancements
• Help monitor operational performance and identify areas for improvement

Data Analysis & Reporting

• Gather, validate, and analyze data to support initiative objectives
• Assist in creating reports, dashboards, and presentations that highlight key trends and insights
• Support tracking of initiative performance metrics (e.g., productivity, cycle time, quality outcomes)
• Ensure data accuracy and alignment across stakeholders

Stakeholder Coordination & Communication

• Coordinate with internal stakeholders across Claims, IT, GCoE, and Client Services
• Document meeting notes, decisions, and follow-up actions
• Support communication plans related to initiative rollout and adoption
• Build professional relationships and develop confidence engaging with cross-functional partners

Continuous Improvement & Learning

• Contribute ideas to enhance existing processes and team workflows
• Participate in team knowledge sharing and continuous improvement efforts
• Build foundational knowledge of claims operations, systems, and GB services
• Demonstrate curiosity and willingness to learn through feedback and coaching

Required Qualifications

• Bachelor's degree and 3 years related experience required

Preferred Qualifications

• Exposure to project management methodologies (Agile, Waterfall)
• Experience working with operational data, reporting tools, or dashboards
• Familiarity with claims operations, insurance, or risk management concepts
• Experience documenting processes or supporting SOP development
• Strong organizational and time management skills
• Analytical mindset with attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Core Competencies

• Execution Discipline: Ability to follow through on tasks and meet deadlines
• Analytical Thinking: Ability to interpret data and identify insights
• Communication: Clear, concise written and verbal communication
• Collaboration: Works effectively across teams and functions
• Adaptability: Comfortable working in a fast-paced, evolving environment

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.