Join a company that builds more than homes—we build careers.
At Pella Windows and Doors by Horne we are passionate about delivering exceptional products and services across Michigan. We've been setting the standard in the window and door industry for over 60 years. Our team takes pride in professionalism, craftsmanship, and customer care – helping homeowners, builders, architects, and contractors bring their projects to life.
We are looking for a driven, high-energy Construction Services Manager to lead and scale our installation builder services operation. This role is responsible for driving execution excellence across our new residential construction programs while serving as a key partner to builders, contractors, and internal sales teams.
Requirements:
Key Responsibilities
Operations & Execution
Lead installation operations, including internal crews and subcontractor partners
Ensure projects are completed on time, on budget, and to Pella quality standards
Establish and maintain scalable installation processes and workflows
Monitor job performance, identify inefficiencies, and implement improvements
Builder & Customer Experience
Serve as the primary escalation point for builder and homeowner service issues
Partner with builders and contractors to ensure alignment on schedules, expectations, and execution
Deliver a seamless experience from product delivery through final installation
Team Leadership
Recruit, train, and develop installation crews and field leaders
Set clear performance expectations and accountability standards
Foster a culture of ownership, safety, and continuous improvement
Financial & Performance Management
Manage installation budgets, labor costs, and job profitability
Track key performance indicators (KPIs) such as cycle time, callbacks, and customer satisfaction
Drive operational efficiency while maintaining high-quality standards
Cross-Functional Collaboration
Work closely with sales, operations, and leadership teams to align on growth initiatives
Support expansion of installation services into new markets and segments
Required Qualifications
Experience in window/door, exterior products, or specialty construction trades
Experience with launching new initiatives or programs
Familiarity with CRM, scheduling, or project management systems
Additional Qualifications
Experience in construction, installation, or field operations management
Proven leadership experience managing teams and subcontractors
Strong understanding of residential construction and jobsite workflows
Experience working with builders, contractors, or trade partners
Demonstrated ability to build and improve processes in a growing environment
Financial acumen with experience managing budgets and job profitability
Strong communication, problem-solving, and organizational skills
What We Offer
Competitive base salary + performance-based incentives
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Company vehicle
Opportunity to play a key leadership role in a growing organization
Why Join Pella of West Michigan?
At Pella of West Michigan, we are committed to delivering exceptional products and experiences to our customers and builder partners. This role offers the opportunity to build, lead, and scale a critical part of our business, with direct impact on our growth and reputation in the market.
Apply today and help us build excellence—one project at a time.