Job Title: Configuration Management Quality Assurance Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity: We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will be responsible for ensuring the quality and integrity of our configuration management processes and systems. This role involves analyzing, testing, and verifying configuration management processes, practices across the program to maintain consistency and reliability of information.
Responsibilities:
• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes • Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff • Supports the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives • Reviews and analyzes compliance with process-specific standards and policies, and stays abreast of process changes • Utilizes ServiceNow dashboards, tools, and techniques to report the status of the process as needed • Supports measurement and reporting for weekly and monthly meetings and as required • Identifies areas for improvement in practices and recommends solutions • Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution • Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.) • Supports the Lead in efforts ensuring high performance and quality are consistent • Supports the development and maintenance of customer required and identifies and recommends changes or additions to quality metrics and KPIs • Establishes goals and objectives for the team(s), running day-to-day operations for the assigned projects • Develops and implements quality assurance strategies and processes for configuration management initiatives • Conducts quality audits of configuration management processes, documentation, and outcomes • Collaborates with configuration management teams to ensure quality standards are met throughout project lifecycles • Ensures impact of change on other services and Configuration Items (CIs) are effectively assessed • Closely works with engineering team for evaluation of configuration changes during approval and after deployment • Closely works with project (release and deployment) team for changes, and ensures evaluation of configuration items
Qualifications:
• TS/SCI with poly required • Bachelors degree in Computer Science, Information Technology, or equivalent experience • 5+ years of related work experience • Good working knowledge of the Service Management workflows and ITSM processes • ITIL V3 or 4 certification and training • Strong knowledge of change management methodologies and best practices • Excellent analytical and problem-solving skills • Strong attention to detail and ability to manage multiple projects simultaneously • Proficiency in data analysis and reporting tools • Excellent communication and interpersonal skills • Change Management certification (e.g., PROSCI, CCMP) preferred • Experience with project management tools and methodologies • Desired: Advanced ITIL certifications or training, Project Management Professional (PMP) certification, Working knowledge with ServiceNow, Experience in leading large process improvement projects, Experience with Agile methodologies, Good understanding of product release methodologies
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range: The proposed salary range for this position is: $86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.