Brand Strategy, Budgeting, Business Plan, Catering Services, Cold Calling Skills, Communication Skills, Compensation and Benefits, Competitive Research, Computer Skills, Conference Management, Contract Negotiation, Corporate Policies, Customer Experience, DOS Operating System, Direct Sales, Employee Assistance Plan, Establish Priorities, Exceeded Sales Goal, Food and Beverage Industry, Healthcare, Hospitality Revenue, Hospitality and Tourism, Insurance, Marketing Plan, Meet Sales Quota, Negotiation Skills, Problem Solving Skills, Psychiatry and Mental Health, Request for Information (RFI), Request for Proposals (RFP), Restaurant, Sales, Service Delivery, Telemarketing, Telemedicine
LOCATION
Boca Raton, FL
POSTED
Today
Conference Service Manager
Schulte Hospitality Group is seeking an energetic, experienced, and hands on Conference Service Manager to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Hospitality Group you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Job Duties and Responsibilities
Responsible for learning the hotel brand and strategy Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals Achieve all predetermined sales goals for revenue and sales activity
Negotiate contracts according to company standards
Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures Provide prompt and accurate responses to all client requests for proposals and information
Consistently meet or exceed sales goals including predetermined revenue and sales activity
Monitors local competitors and compares their operation with his/her operation
Completes daily/weekly/monthly reports as directed by the DOS/GM
Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
Provide prompt and accurate responses to all client requests for proposals and information
Perform various other duties as assigned to meet business objectives
Education and Experience
Minimum of High School education, post-high school education preferred
Minimum of three (3) years in hotel or conference Catering/Sales
Knowledge, Skills and Abilities
Ability to communicate effectively verbally and in writing
Excellent listening and problem-solving skills
Ability to exceed expectations of guests and team members
Negotiating Skills
Strong computer skills
Must have flexible work hours that may include evenings, weekends, and holidays
* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.