Conference Service Manager - Condado Vanderbilt Hotel

The Condado Collection

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment.

The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We trust that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Key Responsibilities

• Verify that contracts are signed and archived before the event dates.
• Record deposits made by guests including the signed receipt.
• Update all BEO's including changes and inform them to the kitchen and banquet manager.
• Ensure that engineering, housekeeping, PBX, or restaurant departments receive relevant BEO's to their areas.
• Communicate with the client to confirm the guaranteed number of attendees for all functions 48-72 office hours before the event).
• Make monthly report of lost business and cancellations.
• Verify the daily activity sheet before its distribution.
• Verify the future activities sheet before its distribution.
• Organize and verify audio-visual units or any other external services.
• Knowledge of reservation procedures (Room reservation, Room and hall booking).
• Be aware of the forecast and budget.
• Finalize the needs of food, drinks, and "set-up" Establish and maintain communication with the guest during all functions.
• Establish communication with the executive chef and banquet manager, and team members.
• Recommend and identify new ideas, methods, and/or markets.

Qualifications

• Hospitality oriented.
• Proven experience of at least 3 years in catering or food and beverage, preferably in a luxury hotel environment.
• Excellent interpersonal and communication skills, with the ability to interact professionally with clients, suppliers, and hotel staff.
• Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving abilities, good customer service skills, and ability to multitask.
• Solid competencies in business planning, account management, and budgeting.
• Must work well under pressure, even with minimal supervision.
• Ability to handle the pressure of coordinating a wide range of activities simultaneously and recommend adequate solutions to clients' problems.
• Completely bilingual (Spanish/English).

Benefits

• 401(k) Plan
• Employer Contribution to 401(k)
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.