Company Overview:
VigorCare Pediatric Services is a leading provider of pediatric healthcare services in Seattle, Washington. We are dedicated to providing high-quality, compassionate care to our young patients and their families. Our team of experienced healthcare professionals is committed to making a positive impact on the lives of children and their families.
Position Overview:
We are seeking a highly organized and customer service-oriented Concierge to join our team. The Concierge will be responsible for providing exceptional service to our patients and their families, ensuring a positive and comfortable experience at our facility. This is a full-time, permanent position with competitive benefits and opportunities for growth within the company.
Key Responsibilities:
- Greet and welcome patients and their families upon arrival
- Assist with check-in and registration process
- Answer phone calls and respond to inquiries in a timely and professional manner
- Schedule appointments and manage patient appointments
- Coordinate with healthcare providers to ensure smooth patient flow
- Maintain a clean and organized lobby area
- Provide information and resources to patients and families as needed
- Handle and resolve any patient concerns or complaints
- Collaborate with other team members to ensure excellent patient care
- Assist with administrative tasks as needed
Qualifications:
- High school diploma or equivalent required
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and computer skills
- Compassionate and empathetic towards children and their families
- Must be able to pass background check and drug screening
We Offer:
- Competitive salary and benefits package
- Opportunities for growth and advancement within the company
- Supportive and collaborative work environment
- Comprehensive training and development programs
- Rewarding work that makes a positive impact on the lives of children and their families