Concierge / Resort Services - Hiring Bonus

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Description

ABOUT LITTLE PALM ISLAND: Personal by Nature

Accessible only by sea or sky, Little Palm Island is a private island sanctuary where time slows and guests reconnect with what matters most. As a MICHELIN Three-Key destination, our culinary program is defined by intention, restraint and precision within an intimate dining environment where every detail carries meaning.Noble House Hotels & Resorts is a family-owned and operated company dedicated to building and managing exceptional luxury properties and experiences throughout the United States and Mexico. The collection reflects and celebrates the diversity, history and character of each unique destination, delivering unparalleled experiences and guest services. Comprised of more than 30 hotels and resorts, the Napa Valley Wine Train, 88 dining outlets, spas, marinas and private residences, Noble House embodies the true spirit of hospitality and embraces a genuine curiosity for new places, culture and cuisine.

OUR CULTURE: Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes ''location, distinction, and soul.'' Our properties are not a ''one-size-fits-all'' and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.

The JOB:

As Concierge/Resort Services Assoc., your friendly, energic and professional personality will be a major part of our guest's memorable Little Palm experience. In this position, the majority of your time will be spent ensuring our guests are getting the most out of their stay.

This position includes, but is not limited to, the following responsibilities:

• Welcome and farewell to guests upon arrival and departure.
• Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency.
• Complete the daily concierge checklist to ensure all standards and procedures are followed.
• Execute nightly turndown service with attention to detail and consistency.
• Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed.
• Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities.
• Collaborate with the Guest Services team by providing support during peak periods and team member breaks.
• Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations.
• Create guest itinerary.

Requirements

YOU:

To be successful in this position, we're looking for team members who thrive on providing an amazing experience for our guests. This role requires excellent communication skills, high energy, attention to detail and a big smile. You should be efficient, observant, personable and able to work outside in the FL Keys climate.

Our CULTURE:

People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

The OFFER:

In return, you are rewarded with a hiring bonus, competitive compensation package including competitive pay, PTO, health benefits, generous travel benefits, holiday pay and matching 401K

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.