Nautilus 220 is a luxury waterfront condominium community located in Lake Park, Florida, offering elevated residential living with resort-style amenities, marina access, and a hospitality-driven resident experience. Managed by Black Briar Management, the property combines upscale service standards with modern operational excellence.
Black Briar Management (BBM) is a rapidly scaling hospitality-focused property management company whose portfolio spans traditional condominiums, condo-hotels, multifamily communities, commercial real estate, and mixed-use assets across South Florida.
At Nautilus 220, the Concierge is responsible for creating memorable resident and guest experiences through elevated hospitality and personalized service.
POSITION OVERVIEW
The Concierge serves as the face and heartbeat of the resident experience at Nautilus 220. This role is responsible for delivering personalized, hospitality-driven service to residents, guests, vendors, and visitors while ensuring seamless front-of-house operations throughout the property.
The Concierge is expected to anticipate resident needs, manage requests with urgency and precision, maintain exceptional presentation standards, and create a welcoming and polished environment at all times. This position requires strong communication skills, operational awareness, emotional intelligence, and the ability to remain composed while managing multiple priorities in a luxury residential setting.
The ideal candidate is proactive, detail-oriented, service-minded, and energized by creating meaningful resident experiences through genuine hospitality and flawless execution.
CORE RESPONSIBILITIES
Resident Service & Hospitality: Deliver exceptional, personalized service to residents and guests while creating a warm, welcoming, and elevated front-of-house experience. Anticipate resident preferences and proactively assist with requests, reservations, recommendations, and daily support needs.
Front Desk Operations: Manage all front desk responsibilities including resident check-ins, guest registration, visitor access coordination, package management, key tracking, phone communications, and general lobby operations with professionalism and accuracy.
Resident Communication: Serve as a primary point of contact for residents regarding questions, service requests, building information, amenity reservations, and operational updates. Ensure all communication reflects Nautilus 220’s luxury hospitality standards.
Guest & Visitor Coordination: Welcome and assist guests, vendors, contractors, and visitors while maintaining security procedures, professionalism, and hospitality-level presentation standards throughout all interactions.
Amenity & Lifestyle Coordination: Support the coordination of amenity reservations, wellness programming, resident activations, events, transportation arrangements, dining reservations, and personalized concierge services that enhance the resident lifestyle experience.
Package & Delivery Management: Coordinate incoming deliveries, package logging, resident notifications, and special handling requests with organization, urgency, and attention to detail. Ensure all deliveries are processed efficiently and securely.
Vendor & Service Coordination: Communicate and coordinate with vendors, service providers, valet, housekeeping, maintenance, and security teams to ensure seamless operational support and timely service execution for residents.
Lobby & Presentation Standards: Maintain exceptional cleanliness, organization, and presentation throughout the front desk, lobby, and resident-facing areas. Ensure the environment consistently reflects luxury hospitality standards.
Incident & Escalation Support: Respond professionally to resident concerns, operational issues, and unexpected situations while escalating matters appropriately and maintaining calm, solutions-oriented communication under pressure.
Operational Documentation & Reporting: Maintain accurate records of resident requests, visitor logs, incident reports, package tracking, and operational communications within established systems and procedures.
Team Collaboration: Partner closely with property operations, valet, maintenance, housekeeping, security, and management teams to ensure a seamless and elevated resident experience across all service touchpoints.
WHAT YOU BRING
2+ years of experience in luxury hospitality, concierge services, luxury residential operations, hotel front desk, or high-touch guest services
Exceptional communication and interpersonal skills with polished professional presentation
Strong multitasking and organizational abilities in a fast-paced environment
Genuine passion for hospitality and creating memorable resident experiences
Ability to remain calm, professional, and solutions-oriented under pressure
Experience with concierge systems, property management software, and Microsoft Office Suite preferred
Strong attention to detail and commitment to service excellence
Ability to maintain discretion and confidentiality in all resident interactions
Flexible schedule availability including evenings, weekends, and holidays as operationally required
Bilingual English/Spanish strongly preferred given the resident community and operational environment
PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods.
Ability to sit and work in front of a computer intermittently throughout shifts.
Ability to operate office equipment and move throughout the property.
Ability to occasionally lift at least 25 lbs.
WHO YOU ARE
Hospitality-driven at your core — service is not a task to you, it is part of your identity
Warm, polished, and professional in every interaction
Highly organized and capable of managing multiple requests simultaneously without losing composure
Proactive and intuitive — you anticipate needs before residents need to ask
Calm under pressure and confident in fast-moving operational environments
Detail-oriented and committed to maintaining elevated presentation standards
A collaborative team player who supports the overall resident experience
Passionate about luxury hospitality and delivering service that residents genuinely remember
WHAT MAKES US DIFFERENT
Competitive benefits package provided. Details shared during the hiring process.
Luxury waterfront working environment
Opportunity to work within a premier hospitality-driven residential community
Professional growth and development opportunities
Onsite parking
Rewards & Recognition programs
Collaborative and elevated service culture