Concierge/Front Desk Receptionist

Receptionist Job Description

The receptionist is an open area, front desk position that is a greeter to all visitors.

Duties include:

• Extend a prompt, warm and inviting welcome to all visitors.
• Answer calls in a friendly and professional manner.
• Maintain a clean and neat reception area making a good first impression.
• Perform multiple tasks simultaneously in a fast-paced, high-volume environment.

Primary responsibilities:

Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.

Ensure that messages are relayed promptly to the intended person.

Offer refreshments to visitors and make them feel welcome and comfortable.

Assist with other administrative duties as assigned.

Coordinate appointments and reservations as necessary.

Receive and distribute packages.

Ensure lobby entrance is tidy and clean.

Maintain office supply inventory, which includes break room supplies.

Handle daily outgoing FedEx shipments.

Assist Marketing and Campus EDs with mail and filing.

Qualifications

Excellent customer service skills

• Good organizational and time management skills
• Good problem-solving skills
• Mature, cheerful personality

Knowledge Requirements

• Must have minimum high school degree.
• Professional communication skills
• Telephone etiquette and customer service
• Any additional required training