SUMMARY
Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building.
ESSENTIAL FUNCTIONS
Welcomes and acknowledges all guests, visitors, students, and vendors according to College standards; anticipates and addresses service needs in a professional and courteous manner.
Serves as the first point of contact for Corporate College, creating a positive and welcoming experience for all guests.
Responds to inquiries on behalf of the Corporate College utilizing guest-focused interpersonal skills; provides accurate information and assistance as needed.
Effectively manages all inbound and outbound phone calls in a pleasant, customer service-oriented manner, routes calls and messages appropriately.
Assists with guest wayfinding, room locations, and event directions to support smooth daily operations and events.
Supports event operations by monitoring schedules, communicating with internal teams, and assisting guests with event-related inquiries.
Maintains awareness of daily campus activities, meetings, and events to proactively assist guests and staff.
Ensures Concierge desk and lobby area are neat, organized, and professional at all times; maintains inventory of materials including College maps, brochures, and event literature.
Demonstrates professionalism, discretion, and sound judgment when handling sensitive information or situations.
Attends all College meetings and training sessions as assigned.
Performs other duties as assigned