Concentra Engineer II Systems

Overview

Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

Engineer II, Systems is responsible for managing and optimizing the organization''s IT infrastructure. This role involves configuring, maintaining, and troubleshooting servers, networks, and storage systems to ensure high availability and performance. The engineers conduct regular system audits to identify potential issues and implements proactive measures to mitigate risks. Additionally, they are tasked with automating routine tasks through scripting and other tools to enhance operational efficiency. Collaboration with cross-functional teams is essential for successful project deployments, requiring the specialist to provide technical support during the implementation of new technologies.

Responsibilities

Essential Duties and Responsibilities

Performance Monitoring and Optimization.

Engineer II, Systems is responsible for monitoring system performance metrics, analyzing data to identify bottlenecks, and implementing solutions to enhance system efficiency. This includes configuring system settings, conducting regular performance assessments, and utilizing diagnostic tools to troubleshoot issues. The role also involves collaborating with cross-functional teams to ensure optimal resource allocation and scalability of systems.

• Troubleshooting and Issue Resolution.

Engineer II, Systems is responsible for diagnosing and resolving technical issues related to system performance, network connectivity, and application functionality. This includes analyzing logs, performing root cause analysis, and implementing solutions to prevent future occurrences. The role requires collaboration with cross-functional teams to ensure timely resolution of incidents and adherence to service level agreements (SLAs). Additionally, the engineer will document troubleshooting steps and resolutions in the knowledge base for future reference.

• System upgrades.

Engineer II, Systems is responsible for system upgrades, planning and execution of upgrade procedures, testing new systems, and documenting changes. This includes ensuring that compatibility and performance standards are met, as well as troubleshooting any issues that arise during the upgrade process.

• Server Maintenance and Upgrades.

Engineer II, Systems is responsible for performing regular maintenance on servers, including applying updates, patches, and upgrades to ensure optimal performance and security. This role involves monitoring server health, troubleshooting issues, and implementing solutions to enhance system reliability. Additionally, the engineer will document changes made during maintenance activities and collaborate with other IT teams to schedule downtime effectively.

• System Configuration Management.

Engineer II, Systems is responsible for managing and maintaining system configurations across various platforms. This includes deploying, monitoring, and updating system software and hardware configurations to ensure optimal performance and security. The role involves creating and maintaining documentation for configuration management processes, conducting regular audits of system configurations, and implementing changes as necessary to align with organizational standards.

• Network Administration Support.

Engineer II, Systems participates in managing and maintaining network infrastructure. This role involves troubleshooting connectivity issues, assisting in implementing security protocols, and ensuring optimal performance of network services. The engineer will also conduct regular audits, and collaborate with other IT teams to support system integration and upgrades.

• Documentation of System Processes.

Engineer II, Systems is responsible for creating and maintaining comprehensive documentation of system processes, configurations, and procedures. This includes developing detailed guides for system installations, updates, troubleshooting steps, and best practices to ensure operational efficiency. The engineer will also be tasked with regularly reviewing and updating documentation to reflect changes in technology or processes.

• Automation of Routine Tasks.

Engineer II, Systems is responsible for identifying repetitive tasks within the IT infrastructure and developing automation scripts to streamline these processes. This includes using tools such as PowerShell, Python, or others to create scripts that manage system updates, backups, and monitoring alerts. The engineer will also implement automation solutions in Cloud environments and ensure that all automated tasks are documented and maintained for future reference.

• Collaboration with Cross-Functional Teams.

Engineer II, Systems is responsible for collaborating with cross-functional teams, including developers, project managers, and other IT staff. This involves participating in meetings to discuss project requirements, providing technical insights, and ensuring that system architecture aligns with business needs. The engineer will also work on integrating systems and troubleshooting issues that arise during the collaboration process.

• Security Compliance and Management.

Engineer II, Systems is responsible for ensuring that all systems comply with internal and external security standards. This includes conducting regular audits, implementing security policies, managing access controls, and responding to security incidents. The role requires maintaining documentation of compliance activities and collaborating with other IT teams to enhance system security measures.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education/Credentials

Education Level: Bachelor's DegreeMajor: Computer Engineering, Computer Science

Degree must be from an accredited college or university.

Job-Related Experience

Customarily has at least the following experience:

5 years

Job-Related Skills/Competencies

• Customarily has at least 5 years of experience in systems engineering of Microsoft Windows Server OS.• Hands-on experience managing Active Directory including, implementing group policies, managing sites and services, managing DNS records. Experience with AD FS is a plus.• Experience in administering Linux OS.• Strong experience in administering Microsoft 365 tenants. That includes advanced experience managing in Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.• Hands-on experience in managing Hybrid Active Directory and Microsoft Exchange environments.• Experience in administering Citrix DaaS. That includes administering Citrix environment, creating machine catalogs and delivery groups, building vDisks, deploying and managing Storefront servers.• Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.• Experience in operating and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or others.
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Wintel Server Administration.

Engineer II, Systems must be proficient in installing, configuring, and administering of Windows Server environments. This includes managing Active Directory, Group Policy, and DNS services. The role requires troubleshooting server issues, applying security patches, and ensuring system backups are performed regularly. Additionally, the engineer will monitor server performance and optimize resources to ensure high availability and reliability of services.

• Linux System Administration.

Engineer II, Systems is expected to have working knowledge for managing and maintaining Linux servers, including installation, configuration, and troubleshooting of operating systems. This role involves monitoring system performance, applying security patches, managing user accounts, and ensuring data backups are performed regularly. The engineer will also automate tasks using shell scripting and collaborate with development teams to support application deployments.

• Network Configuration and Management.

Engineer II, Systems is responsible for managing, and troubleshooting network connectivity for servers, storage units, Cloud compute resources, etc. This includes implementing security protocols, monitoring network performance, and ensuring connectivity across various systems. The role also involves documenting network configurations and changes to maintain an accurate inventory of network resources.

• Virtualization Technologies (e.g., VMware, Citrix).

Engineer II, Systems must possess necessary expertise for deploying, configuring, and managing virtualization technologies such as VMware and Citrix. This includes creating and maintaining virtual machines, optimizing resource allocation, ensuring high availability, and implementing backup and disaster recovery solutions. The engineer will also troubleshoot virtualization issues and collaborate with other IT teams to integrate these technologies into the overall infrastructure.

• Cloud Services Management (e.g., Microsoft 365, Azure, AWS). Engineer II, Systems must be proficient in administering and optimizing Cloud services, such as Entra ID, OneDrive, Exchange Online, Intune, SharePoint Online, Teams, Dynamics 365, as well as Azure and AWS environments. This includes provisioning resources, configuring Cloud environments, and ensuring system performance and security. This role involves monitoring Cloud infrastructure, implementing automation scripts for deployment, troubleshooting issues, and collaborating with development teams to integrate cloud solutions into applications.
• Scripting Languages (e.g., PowerShell, Bash, Graph).

Engineer II, Systems is expected to utilize scripting languages such as PowerShell and Bash to automate system administration tasks, streamline workflows, and enhance operational efficiency. This includes writing scripts for system monitoring, configuration management, and deployment processes. The role also involves troubleshooting existing scripts and modifying them to meet evolving business needs.

• Backup and Recovery Solutions.

Engineer II, Systems is responsible for implementing, managing, and optimizing backup and recovery solutions across various systems. This includes configuring backup schedules, ensuring data integrity, performing regular test restores to validate backups, and troubleshooting any issues that arise during the backup process. The engineer will also document procedures and provide training to team members on best practices for data protection.

• Security Best Practices and Compliance Standards.

Engineer II, Systems is expected to follow security best practices across all systems and applications. This includes conducting regular security assessments, applying patches and updates, configuring firewalls, managing access controls, and ensuring compliance with industry standards such as ISO 27001 or NIST. The engineer will also develop and document security policies, monitor system logs for suspicious activity, and respond to security incidents in a timely manner.

• Monitoring Tools (e.g., Dynatrace, PRTG). Engineer II, Systems is responsible for implementing, configuring, and maintaining monitoring tools such as Dynatrace and PRTG. This includes setting up alerts for system performance issues, analyzing logs to identify potential problems, and ensuring that all systems are monitored effectively to prevent downtime. The engineer will also be tasked with optimizing the monitoring configurations to align with best practices and organizational needs.
• Communication Skills. Essential for the Engineer II, Systems role as they enhance collaboration within teams and improve client relationships. Effective communication ensures projects are aligned with organizational goals, reduces misunderstandings, and fosters a culture of transparency and trust. This ultimately contributes to the successful delivery of IT solutions that meet business needs.
• Team collaboration. Crucial for the Engineer II, System role as it fosters a cooperative work environment that enhances productivity and innovation. By working together seamlessly, team members can leverage diverse skills and perspectives, leading to improved problem-solving and faster project delivery-ultimately supporting Concentra's commitment to excellence in IT services.
• Problem Solving. Effective problem solving is crucial for the success of the Engineer II, Systems as it directly impacts system reliability and performance. By resolving issues efficiently, this role contributes to minimizing downtime, enhancing user satisfaction, and supporting the overall operational goals of Concentra''s IT Organization.
• Time management. Effective time management is crucial for the Engineer II, Systems as it directly impacts the team''s ability to meet project deadlines and maintain system uptime. By managing their time well, the engineer contributes to improved operational efficiency, enhances team collaboration, and supports Concentra''s goal of delivering reliable IT services that align with business objectives.
• Attention to detail. By ensuring configurations are accurate and identifying potential issues early, this skill helps maintain operational efficiency and minimizes downtime. This focus on precision supports the organization's goal of delivering high-quality IT services that meet both internal and external client needs.
• Customer service orientation. Customer Service Orientation is crucial for fostering positive relationships with internal stakeholders and enhancing user satisfaction. By prioritizing user needs and ensuring effective communication, the Engineer II, Systems contributes to a collaborative work environment that supports productivity and operational efficiency. This skill aligns with Concentra''s commitment to delivering exceptional service and maintaining high standards of support within the IT organization.
• Critical thinking. Critical thinking is essential for the Engineer II, Systems as it enables them to approach problems methodically and devise effective solutions. This skill contributes to the organization''s goals by ensuring that systems operate efficiently, minimizing downtime, and supporting overall business continuity. By fostering a culture of critical thinking, the organization can innovate and adapt more effectively in a rapidly changing technological landscape.
• Adaptability to change. Adaptability is crucial for the Engineer II, Systems as it enables the individual to respond swiftly to the dynamic nature of IT environments. This skill supports organizational agility, ensuring that the team can pivot in response to business needs and technological advancements, ultimately contributing to improved service delivery and operational efficiency.
• Interpersonal Skills. Crucial for the Engineer II, Systems role, these skills support effective teamwork and communication within the IT organization. By enhancing collaboration and understanding among team members and clients, they contribute to improved project outcomes and customer satisfaction-aligning with Concentra's goal of delivering high-quality IT solutions efficiently.

Physical/Mental Requirements

While performing the duties of this job, the employee is continuously sitting for extended periods, frequent walking, and occasional standing. May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching, or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to

lift/carry up to 10 pounds.

The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care.

Travel is not required for this position.

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.