Computer Technician - Technology Services

Primary Purpose Perform on-site technical work to install and maintain computer equipment, network, and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware.

Qualifications Education:

• Associates degree in a technology-related field preferred.

Certification:

• APlus Certification preferred.

Special Knowledge:

• Knowledge of computer hardware and software applications troubleshooting and repair.
• Knowledge of DOS, Windows 3.1, Windows 95, and Windows NT Basic.
• Knowledge of network operating systems.

Skills:

• Strong organizational, communication, and interpersonal skills.

Major Responsibilities and Duties

• Assist diagnose and resolve any problems relating to the networking of technology equipment.
• Perform network installations and relocations as needed.
• Perform installation and repairs as scheduled by the Help Desk.
• Assist in the maintenance of the district technology inventory.
• Keep detailed technical support records.
• Assist in maintaining accurate Help Desk records.
• Perform detailed phone support as needed.
• Assist in maintaining the technology warehouse.
• Perform other duties as assigned by the Technical Service Supervisor or Executive Director of Technology.

Working Conditions

• Mental Demands
• Physical Demands
• Environmental Factors:
• Climbing, stooping, bending, and kneeling.
• Frequent use of small hand tools and electronic test equipment.
• Frequent district-wide travel.
• Occasional prolonged and irregular hours.