Computer Support Technician II

Job Title: Computer Support Technician II

Reports to: IT Manager

Required Education: High School

Experience Required:

• One to three years previous computing technology experience, preferably with a PC and TCP/IP Networking.
• A pleasant demeanor is a must, since the position has a high degree of personnel contact in sometimes-difficult situations.
• The position also requires good written and verbal communication skills with the ability to communicate information

tactfully.

• Detailed hardware and software configuration and troubleshooting skills with respect to desktop/laptop computers and

printers are required.

• Candidate must be very resourceful and have excellent customer service skills. Must be able to learn quickly and be capable

of performing assigned tasks with minimal supervision.

Description of Position:

• Inventory, document and inspect various hardware and software computer systems.
• Assure compliance with Company IT policies and procedures.
• Identify areas of non-compliance and recommend corrective action.
• Troubleshoots hardware (systems as well peripherals) and software (Operating systems and applications) for operation (not

to include servers).

• Inventory all new equipment, annotate in company records and send in paperwork (warranty, etc.).
• Install and test hardware and software on company computers.
• Deploy new computers and assist with moves to new locations
• Must be able to lift up to 50lbs
• Clean and maintain computers, printers and other office equipment, etc.
• Understand and use word processors, spreadsheets and various other applications.
• Research, order and track parts.
• Maintain logs and files. Prepare and submit related reports to supervisors.
• Familiar with installation of network cable, RJ45 and RJ11 connections preferred
• Ability to read and create network diagrams, etc.
• Very familiar with hand tools and there safe use.
• Soldering and crimping procedures preferred
• Directly support manufacturing software and initiatives.
• Directly support internal phone system and users.
• Assist with report writing.
• Perform related duties as required

Directly support manufacturing software and initiatives.

• Directly support internal phone system and users.
• Assist with report writing.
• Perform related duties as required.

Physical Demands:

Seeing: Required

Speaking: Required

Hearing: Required

Standing: Frequently

Walking: Often

Sitting: Frequently

Lifting: Often, up to 50-pounds

Carrying: Occasionally, up to 25-pounds

Pushing: Occasionally

Pulling: Occasionally

Climbing: Occasionally

Balancing: Occasionally

Bending: Frequently

Twisting: Frequently

Reaching: Frequently

Grasping/Handling: Frequently, for dexterity, fine finger handling

Stooping/Crouching: Often

Kneeling: Frequently

Crawling: Rarely

Environmental Conditions:

Inside: 90% Outside:10%