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Computer Support Specialist

ECLARO

New York, NY

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JOB DETAILS
SALARY
$1–$37 Per Hour
SKILLS
Analysis Skills, Atlassian JIRA, Communication Skills, Computer Hardware, Computer Science, Computer Software, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Diversity, Documentation, Establish Priorities, Genetics, Identify Issues, Information Technology & Information Systems, Internet Security, Operating Systems, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulatory Compliance, Resource Management, Root Cause Analysis, Software Configuration Management, Systems Administration/Management, Technical Support, Vision Plan, Writing Skills
LOCATION
New York, NY
POSTED
1 day ago
Computer Support Specialist
Job Number: 26-00938
 
Make a difference in your community. ECLARO is looking for a Computer Support Specialist for our client in New York, NY.
 
ECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
  • Providing technical assistance to users via phone, email, chat, or in-person.
  • Actively monitoring and working on tickets submitted in the JIRA ticketing system.
  • Installing, setting up, and configuring new hardware, software, and peripherals.
  • Diagnosing and resolving hardware, software, and network issues for end-users.
  • Documenting technical problems, resolutions, and user guides for future reference.
  • Other duties as assigned.
 
Required Qualifications:
  • Two years of experience in Information Technology and Customer Service
  • A Bachelor's Degree in computer science, information systems, management systems, information technology, or cybersecurity.
 
Preferred Qualifications:
  • Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
  • Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
  • Communication: Excellent verbal and written communication skills to explain complex technical concepts to non technical users.
  • Customer Service: Patience, empathy, and a focus on customer satisfaction.
  • Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
  • Adaptability: Ability to work under pressure and in a fast-paced environment.
 
Pay Rate: $37.00/Hour
 
If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
 
If interested, you may contact:
Heckle Tulab
heckle.tulab@eclaro.com
2128047460
Heckle Tulab | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
 

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com