Computer Support Specialist Jobs in USA, NY, New York | Rose International Job
Rose International
New York, NY
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JOB DETAILS
SALARY
$20–$25 Per Hour
JOB TYPE
Temporary
SKILLS
Analysis Skills, Atlassian JIRA, Communication Skills, Computer Hardware, Computer Science, Computer Software, Customer Relations, Establish Priorities, Information Technology & Information Systems, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Root Cause Analysis, Software Configuration Management, Systems Administration/Management, Technical Support, Time Management, Writing Skills
LOCATION
New York, NY
POSTED
17 days ago
Required Education:A Bachelor’s Degree in computer science, information systems, management systems, information technology, or cybersecurityRequired Skills, Experience and Abilities:Two years of experience in Information Technology and Customer ServiceTechnical Expertise: Knowledge of computer hardware, software, operating systems, and networksProblem-Solving: Good analytical and logical reasoning skills to identify root causes of problemsCommunication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical usersCustomer Service: Patience, empathy, and a focus on customer satisfactionOrganizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed recordsAdaptability: Ability to work under pressure and in a fast-paced environmentThe Computer Support Specialist provides technical support and assistance to users, resolves hardware, software, and network issues, and ensures timely response and resolution of support requests.Job Duties:Providing technical assistance to users via phone, email, chat, or in-personActively monitoring and working on tickets submitted in the JIRA ticketing systemInstalling, setting up, and configuring new hardware, software, and peripheralsDiagnosing and resolving hardware, software, and network issues for end-usersDocumenting technical problems, resolutions, and user guides for future referenceOther duties as assigned **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.