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Computer Refresh Project Manager

LanceSoft Inc

Sunnyvale, CA

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JOB DETAILS
SALARY
$57.14–$117.86 Per Hour
SKILLS
Applications Security, Asset Management, Authentication, Back Orders, Baseline Schedule, Budget Management, Budgeting, Business Solutions, Cadence, Calendar Management, Capacity Management, Change Control, Change Management, Change Order Management, Change Requests/Orders, Cloud Computing, Cryptography, Customer Acquisition, Data Migration, Desktop PC, Documentation, Endpoint Security, Firewall Administration, Frequently Asked Questions (FAQ), Funding, Help Desk, Identify Issues, Identity Data Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Intranet, Inventory Management, Keyboards, Laptop PC, Licensing, Logistics, Maintain Compliance, Manufacturing Data Management, Meeting Minutes, Metrics, Microsoft Windows Azure, Operating Systems, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Process Management, Procurement Management, Product Demonstration, Product Packaging, Project Close-Out, Project Planning, Project Schedule, Project/Program Management, Purchasing/Procurement, RAID Storage, Reconciliation, Regulations, Reporting Dashboards, Reporting Skills, Retirement Plan, Risk, Risk Analysis, Risk Management, Security Patches, Software Installation, Software Patches, Status Reports, Supply Chain, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Leadership, Testing, Time Management, U.S. National Institute of Standards and Technology (NIST), VPN (Virtual Private Network), Vendor/Supplier Evaluation, Warehousing, Web Client Plug-ins, Work Breakdown Structure (WBS)
LOCATION
Sunnyvale, CA
POSTED
3 days ago
Client: City of Sunnyvale (Department of Information Technology)
Job ID: 2026-06-22-0004
Title: Computer Refresh Project Manager
Location: 456 W. Olive Ave., Sunnyvale, CA 94086
Position: Onsite
Pay Range: $60.00 to $80.00 negotiable.

Position Summary: The Project Manager will provide comprehensive project management services to support the prior year and upcoming fiscal year Desktop/Laptop Refresh Program. Responsibilities include, but are not limited to:
  • Project Initiation & Planning:
Tasks:
  • Confirm project goals, success criteria, constraints, and assumptions.
  • Identify stakeholders (IT, InfoSec, Procurement, business units, Help Desk).
  • Establish governance: steering committee cadence, decision-making process, escalation path.
  • Develop and maintain:
  • Project Charter
  • Integrated Project Plan / Schedule (work breakdown structure)
  • Resource plan (IT staff, vendor resources, staging space, imaging capacity)
  • Budget tracking approach (even if PM is not the budget owner)
  • RAID log (Risks, Assumptions, Issues, Dependencies)
  • Communications plan (audiences, channels, frequency)
  • Change control process
  • Conduct kickoff meeting(s) and publish meeting notes and action items.
Deliverables:
  • Project Charter (draft + final)
  • Master Project Schedule (baseline + maintained updates)
  • Communications Plan
  • RAID Log
  • Governance calendar (status meetings, steering meetings)
  • Requirements & Standardization Oversight:
Tasks:
  • Validate device profiles/specifications by persona (e.g., standard user, power user, developer, executive, rugged/mobile).
  • Confirm operating system baseline, encryption requirements, endpoint protection, patching approach, and configuration standards.
  • Confirm peripheral needs (docks, monitors, adapters, keyboards, mice), shipping logistics, and spare pool strategy.
  • Confirm deployment model(s): on-site swap, user self-service, remote shipment, or hybrid.
  • Confirm data migration approach (e.g., OneDrive/known folder move, USMT, third-party, manual).
  • Confirm identity/device management approach (e.g., AD/Azure AD, Intune/SCCM/other MDM) and enrollment workflows.
  • Confirm application packaging/allow list, licensing constraints, and “day-1 readiness” expectations.
Deliverables:
  • Requirements & Standards Summary (device profiles, baseline build, mandatory apps, security controls)
  • Deployment approach memo (with options and recommendations)
  • Procurement Oversight (Coordination, Not Purchasing Authority Unless Specified):
Tasks:
  • Coordinate with Procurement to develop the solicitation package elements needed from IT (specs, quantities, evaluation criteria, delivery requirements, warranty/accidental damage coverage, refresh cycles).
  • Manage procurement timeline and dependencies (approvals, funding, lead times).
  • Support vendor evaluation logistics: Q&A management, demos, scoring workshops, clarifications.
  • Oversee ordering milestones and delivery tracking:
  • Expected ship dates
  • Partial shipments/back-orders
  • Warehouse/staging capacity planning
  • Coordinate warranty registration processes and capture of serial numbers/asset identifiers.
Deliverables:
  • Procurement project schedule and status reporting
  • Receiving and inventory intake process (RACI + checklist)
  • Delivery tracker (model/qty/date/status)
  • Build, Imaging, and Configuration Oversight:
Tasks:
  • Coordinate technical teams to create/validate:
  • “Gold image” or provisioning profile(s)
  • Security baselines (encryption, firewall, local admin policy, CIS/org baseline)
  • Endpoint security agents, patch level, device compliance policies
  • Standard app set and role-based app sets
  • Printer/VPN/Wi-Fi profiles as applicable
  • Ensure repeatable, documented staging workflow:
  • Intake → asset tag → enroll → configure → QA → pack → deploy
  • Establish quality gates and acceptance criteria (build verification checklist).
  • Coordinate pilot group selection and pilot execution plan.
  • Ensure remediation loop for pilot findings and sign-off before full rollout.
Deliverables:
  • Configuration/Staging Runbook (step-by-step)
  • Build QA checklist and acceptance criteria
  • Pilot plan and pilot results report (issues found, fixes, readiness decision)
  • Deployment Planning & Execution Oversight:
Tasks:
  • Develop the rollout plan by department/site/persona, including:
  • Sequencing and deployment waves
  • Appointment scheduling approach (self-scheduling tool, coordinators, etc.)
  • Cutover procedures (device swap steps, authentication readiness, MFA, VPN)
  • Remote users and shipping logistics (labels, packing materials, return boxes)
  • Coordinate end-user communications:
  • What to expect, appointment instructions, backup guidance, downtime expectations
  • New device quick start and FAQs
  • Special instructions for peripherals and remote users
  • Coordinate logistics:
  • Staging location and storage security
  • Check-in/check-out process
  • Spares and break/fix process during rollout
  • Coordinate with Help Desk/Deskside to scale support during high-volume windows (“floor
  • walkers,” extended hours).
  • Track deployments daily/weekly: completed, scheduled, failed, rescheduled, exceptions.
  • Manage exceptions: VIPs, accessibility needs, specialized software/hardware, loaners,
  • damaged devices.
Deliverables:
  • Detailed Rollout/Wave Plan (calendar view + by-user/device list approach)
  • End-user communication templates (email, intranet post, quick start)
  • Deployment dashboard and weekly metrics report
  • Exception log and resolution status
  • Data Migration & Application Readiness (Coordination):
Tasks:
  • Coordinate data migration method and responsibilities:
  • Pre-migration checks
  • Data location standards (cloud vs. local)
  • Validation checklist with user sign-off
  • Coordinate application readiness:
  • License reassignment
  • App packaging/installation sequencing
  • Testing of line-of-business apps and required plugins/drivers
  • Coordinate security/compliance readiness checks:
  • Encryption enabled
  • Endpoint protection healthy
  • Device compliance status in MDM
  • Patch baseline achieved
  • Ensure user acceptance confirmation process.
Deliverables:
  • Data migration checklist + user validation form
  • Application readiness tracker (LOB apps, owners, test status)
  • Asset Management, Inventory, and Documentation:
Tasks:
  • Define and enforce asset lifecycle tracking:
  • Asset tags, serial capture, assigned user, location, warranty
  • Updates to asset management system and CMDB (if applicable)
  • Ensure chain-of-custody documentation for devices collected/retired.
  • Track peripherals where required (docks, hotspots, etc.).
  • Maintain a single source of truth inventory and reconcile discrepancies.
Deliverables:
  • Asset reconciliation report (ordered vs received vs deployed vs retired)
  • Chain-of-custody logs (for retired devices and transfers)
  • Retirement, Data Sanitization, and Disposition Oversight:
Tasks:
  • Coordinate retirement workflows:
  • Collection logistics (on-site bins, appointments, mail-back kits)
  • Secure storage of collected devices
  • Ensure data sanitization and disposition comply with policy/regulations:
  • Sanitization method (e.g., NIST 800-88-aligned wipe) as required by org policy
  • Certificates of data destruction / sanitization logs
  • E-waste recycling requirements and documentation
  • Donation/resale approvals if applicable
  • Coordinate vendor disposition services and verify reporting.
Deliverables:
  • Retirement plan and schedule
  • Sanitization/destruction certificates and disposition report
  • Final retirement inventory (asset IDs, method, date, disposition)
  • Risk, Issue, and Change Management:
Tasks:
  • Maintain RAID log and run regular risk reviews.
  • Identify common refresh risks and implement mitigations, such as:
  • Supply chain delays/backorders
  • Incomplete app readiness
  • Insufficient staging capacity
  • Data loss or migration failures
  • User downtime and adoption challenges
  • Manage change requests affecting schedule/scope/cost, facilitate approvals.
Deliverables:
  • Weekly updated RAID log
  • Change request log and decisions
  • Reporting, Governance, and Stakeholder Management:
Tasks:
  • Facilitate recurring meetings:
  • Weekly project status
  • Technical working group
  • Steering committee (as defined)
  • Provide regular reporting:
  • Schedule status, budget/status, risks/issues, deployment metrics, vendor status
  • Ensure decisions and action items are captured, assigned, and tracked.
Deliverables:
  • Weekly status report (template + ongoing)
  • Steering updates (slide deck or memo)
  • Meeting notes and action register
  • Stabilization, Transition to Operations & Closeout:
Tasks:
  • Coordinate hypercare period after each wave and/or after full rollout:
  • Increased support readiness
  • Monitoring recurring issues and root cause resolution
  • Ensure documentation handoff to IT Operations/Help Desk:
  • Runbooks, known issues, troubleshooting guides
  • Confirm completion criteria:
  • Deployment targets met
  • Asset records reconciled
  • Retirement documentation complete
  • Open issues triaged/handed off
  • Conduct lessons learned and final report.
Deliverables:
  • Hypercare plan and outcomes summary
  • Operational handoff package
  • Final project closeout report (metrics, cost summary if available, lessons learned)

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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