COMPUTER & NETWORK INFRASTRUCTURE MANAGER - INFORMATION SYSTEMS

COMPUTER & NETWORK INFRASTRUCTURE MANAGER - 2200

GRADE - 121

PAY RANGE - $78,098.42 - $111,349.67/yr - plus a comprehensive benefits package

GENERAL STATEMENT OF DUTIES:

Manages and supervises the planning, operations, training and support of computers, software, networks, communications and security systems throughout the city to ensure uninterrupted access to the City’s network and computer infrastructure; performs directly related work as required.

DISTINGUISHING FEATURES OF THE CLASS:

The principal function of an employee in this class is to plan, design, and oversee technical support related to computers, networks wide area data communications, telecommunications, and voice systems and application programming analysis for assigned departments. The work is performed under the supervision and direction of the Information Systems Director but extensive leeway is granted for the exercise of independent judgment and initiative. Supervision is exercised over the work of employees in the classes of Information Support Specialist, Computer Systems Specialist, LAN Administrator, and related technical staff. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees, technical vendors, and the public. The principal duties of this class are performed in a general office environment.

EXAMPLES OF ESSENTIAL WORK:

• Specifies, designs, evaluates, selects, and oversees the installation, configuration, and maintenance of file servers, routers, switches, firewalls, telephone systems, operating systems, workstation computers, desktop software, and other applications;
• Specifies, designs, evaluates, selects, and oversees the installation of data, wide-area, local-area, and voice networks utilizing broadband fiber and Wi-Fi;
• Manages and supervises the activities of computer and communications support staff;
• Writes detailed technical specifications for proposals and bids, evaluates proposals, and administers contracts;
• Procures hardware and software according to prescribed needs;
• Reviews and analyzes user requests for computers, desktop software, peripherals, and connectivity, including giving advice and recommendations on the feasibility of any such request;
• Participates in the development of policies and procedures relating to the security of computers, network applications, and disaster recovery;
• Maintains and enforces security measures in accordance with established policies and procedures;
• Researches new technologies, evaluates trends in City communications and computer operations, needs, and makes projections and determinations based on those trends;
• Prepares budget for assigned area;
• Provides technical advice, administration, and maintenance of data networks, hardware and software applications city-wide;
• Installs and configures network servers and networked computers and related peripherals;
• Diagnoses the cause of computer network operation problems;
• Oversees IT helpdesk, providing technical support and assistance to department and city-wide staff;
• Maintains inventory of hardware and software;
• Maintains documentation of networks/infrastructure and other technical aspects of systems;
• Performs other duties of technical support personnel as needed;
• Provides guidance and demonstrations to new employees in similar positions;
• Keeps supervisors informed of work progress, issues, and potential solutions;
• Attends meetings and training to stay current on relevant practices and developments;
• Responds to citizen inquiries courteously and promptly;
• Coordinates regularly with others to enhance interdepartmental efficiency; and
• Performs additional duties as required by the classification.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Comprehensive knowledge of computer networks, including operating systems, connectivity, and configuration;
• Comprehensive knowledge of computer systems and procedures, including maintenance, operating systems, and application software currently used by assigned departments;
• Comprehensive knowledge of the telecommunications utilized by the City, including administrative and troubleshooting procedures;
• Comprehensive knowledge of current computer problem diagnosis, parts replacement, and software problem resolution;
• Comprehensive knowledge of common carrier services and their uses;
• Comprehensive knowledge of structured communication facilities;
• Comprehensive knowledge of data communication hardware and protocols;
• Thorough knowledge of assigned department functions, procedures, policies, and organization as they relate to computer support services;
• Thorough knowledge of diagnostic programs utilized in system maintenance and problem resolution activities for PCs and networks;
• Thorough knowledge of office terminology, procedures, and equipment;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to understand system user problems and needs;
• Ability to develop application software customization and programming to enhance user productivity;
• Ability to perform effective computer user support;
• Ability to diagnose and correct computer system and network operation problems;
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
• Ability to understand and follow oral and/or written policies, procedures and instructions;
• Ability to prepare and present accurate and reliable reports containing findings and recommendations;
• Ability to operate or quickly learn to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

ACCEPTABLE EXPERIENCE AND TRAINING:

• Bachelor’s Degree in Computer Science; and
• Six or more years of directly-related information technology experience, including experience with multi-server, multi-location networks; or
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

REQUIRED SPECIAL QUALIFICATIONS:

• On call status.

ESSENTIAL PHYSICAL ABILITIES:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to diagnose network and computer problems and to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to diagnose network and computer problems and to review a wide variety of materials in electronic or hardcopy form;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to maintain networks and to operate, install, maintain, and repair personal computers and related equipment;
• Sufficient strength and endurance, with or without reasonable accommodation to lift, carry and move objects, through a full range of motion, up to 10 pounds occasionally, 5 pounds frequently and 2 pounds consistently;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to transport assigned equipment as necessary to perform timely network maintenance and computer repair procedures, and to function within the general office environment.