Compliance Operations Specialist

Des Moines, IA (Hybrid)
$22–$27/hour

A leading financial services organization is seeking a detail-oriented KYC & Compliance Operations Specialist to support account onboarding, customer due diligence reviews, and operational quality control activities.

This role is ideal for professionals with banking, compliance, risk, fraud prevention, underwriting, or financial operations experience who thrive in a fast-paced environment and have a strong understanding of customer verification and regulatory requirements.

What You'll Do

• Review new account documentation and onboarding packages to ensure completeness and compliance
• Perform Know Your Customer (KYC), Customer Identification Program (CIP), and Customer Due Diligence (CDD) reviews
• Conduct quality control reviews and identify documentation deficiencies or compliance concerns
• Work within internal systems to support account setup and onboarding activities
• Research, investigate, and resolve operational issues while maintaining service-level commitments
• Partner with internal stakeholders to obtain corrections and additional documentation when needed
• Ensure adherence to regulatory requirements, policies, and operational procedures
• Provide recommendations for process improvements and operational efficiencies
• Support escalated cases and assist team members with policy interpretation and issue resolution

Qualifications

• 2+ years of experience in banking, financial services, compliance, risk, fraud, underwriting, or operations
• Strong knowledge of KYC, AML, BSA, CIP, and CDD requirements
• Experience conducting quality assurance, quality control, or compliance reviews
• Excellent written and verbal communication skills
• Ability to manage high-volume workloads while maintaining accuracy and attention to detail
• Strong analytical, organizational, and problem-solving skills

Preferred Qualifications

• Banking operations experience
• Merchant services or account onboarding experience
• Underwriting or risk review experience
• Experience working within regulated financial environments

Additional Information

• Hybrid schedule with a minimum of 3 days onsite per week in Des Moines, IA
• Competitive hourly compensation: $22–$27/hour
• Long-term contract opportunity with potential for extension
• Standard business hours, Monday through Friday

If you're passionate about compliance, operational excellence, and ensuring a seamless customer onboarding experience, we'd love to hear from you.