Description
Job Overview:
As the Compliance Coordinator, your day will involve getting out into the community and staying connected to what’s happening on the ground. You’ll regularly tour the neighborhood street-by-street, inspecting homes and common areas, documenting and photographing observations, and addressing compliance matters in line with community standards.
You’ll spend a good portion of your day driving throughout the community (a company vehicle is provided), but this isn’t just about identifying violations, it’s also about helping residents understand the process and working toward solutions. You’ll build relationships, answer questions, and provide a high level of customer service to the community’s 3,586 residents.
You’ll be part of a close-knit office team of five, working in a collaborative environment with a small conference space and views overlooking the golf course. Training will be provided to help you navigate compliance processes and feel confident supporting residents and the team.
This role is ideal for someone who enjoys a balance of independent work in the field and team collaboration, and who takes pride in being visible, approachable, and solution-oriented within a community.
A valid driver’s license and state-mandated insurance are required for this position.
Compensation: $25+ per hour, depending on experience
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities:
- Inspect, research and document exterior modification projects throughout the residential community for conformity with prior written approvals and/or denied projects
- Investigate and document unauthorized architectural modifications including processing homeowner notifications
- Verifies all exterior modification projects are completed as submitted and/or removed per the Architectural Committee directives
- Monitor the community and issue violations to ensure residents are adhering to the maintenance requirements per governing documents
- Investigate and process parking variances in a timely manner
- Resale inspections as needed
- Research and understanding of city, county, and municipal code requirements impact on community guidelines
- Maintain up-to-date and organized records of inspection reports, violations, and other compliance-related data
- Participate in meetings and work groups to maintain knowledge of new developments, policies, and guidelines
- Office duties include but not limited to: Upload violations into software, review/add notes, as necessary. Process violations to be emailed/mailed. Respond to resident inquiries via email and telephone
Skills and Qualifications:
- Exceptional interpersonal skills, enabling the ability to build strong relationships with colleagues, clients, and community members
- Excellent technology skills, including proficiency in Microsoft Office Suite and the ability to quickly learn new software and tools as needed
- Strong attention to detail and ability to spot violations or discrepancies
- Strong problem-solving and critical-thinking skills to identify and address compliance issues
- Able to work both independently and in a team environment
Education and Experience:
- Previous experience in compliance monitoring, property management, or related field is highly preferred
Physical Requirements:
- Able to survey property as needed
- Able to work in various weather conditions (i.e. heat, cold, rain, wind, etc.)
- Must have a valid Driver’s license
Work Location: Cave Creek, AZ
Work Hours: Monday – Friday, 7a – 4p
Travel Requirements: This role requires frequent driving throughout the community; a company vehicle will be provided. A valid driver’s license and state-mandated insurance are required.
What We Offer:
- 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com
.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com
; we will respond in accordance with Local Law 144, within 30 days.