Analysis Skills, Communication Skills, Contract Requirements, Credit and Collections, Documentation, Fraud Investigation, High School Diploma, Legal, Legal Support Skills, Litigation, Maintain Compliance, Microsoft Office, Operations Processes, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Record Keeping, Regulatory Compliance, Regulatory Requirements, Resolve Customer Issues, Time Management, Trend Analysis, Writing Skills
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Description
About Blitt and Gaines, P.C.
Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation's largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.
At the heart of our firm are people-our clients, our employees, and the partnerships we build. Guided by our philosophy-Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence-we uphold integrity, respect, and fairness in every interaction.
Essential Duties:
- Review and analyze requests for disputes, validation and fraud claims.
- Prepare appropriate response letters based on our client requirements.
- Track investigation outcomes from our clients.
- Analyze account documentation, payment histories, correspondence, and supporting evidence to determine the appropriate course of action and identify any required account updates or restrictions.
- Prepare and issue accurate, timely, and client-specific response letters related to disputes, validation requests, and fraud investigations.
- Ensure all communications adhere to regulatory requirements, contractual obligations, and established service-level expectations while maintaining clear and professional communication with consumers and stakeholders.
- Monitor, track, and document investigation outcomes received from clients, creditors, and other third parties. Update account records, accordingly, implement required account actions, and ensure resolution statuses are accurately maintained. Follow up on outstanding investigations as needed to ensure timely completion and compliance with applicable response deadlines.
- Maintain detailed records of all dispute, validation, and fraud-related activities, including supporting documentation, investigation findings, correspondence, and resolution outcomes. Assist with quality assurance reviews, compliance audits, and reporting initiatives to support regulatory compliance and operational effectiveness.
- Collaborate with internal departments, clients, legal teams, and compliance personnel to resolve complex account issues, identify trends, and ensure consistent application of policies and procedures related to dispute and fraud management.
Requirements
Education/Experience:
- High School diploma or GED is required; college is a plus
- Effective written and verbal communication skills.
- Proficiency in Microsoft Office.