Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Complex Talent & Culture Manager, you're not just overseeing daily operations of the hotel's HR function - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here''s what you''ll do generally during a typical day:
As a Complex Talent & Culture Manager, you would be responsible for assisting the Director in the overall management and administration of the Human Resources function to deliver an excellent guest and team member. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manages daily Human Resources operation to include, but not limited to, interviewing and hiring, employment and recruiting, training and development, wage/benefit compensation, team member and labor relations, disciplinary procedures, workers compensation, safety, statutory compliance, recognition, reward and performance evaluations, workers compensation and safety, employment processes and general leadership guidance and support.
Plan, implement, coordinate and present corporate training programs in accordance with current Hilton requirements.
Develop departmental trainings to address core issues, maximize team members potentials and elevate guest services.
Oversee the creation of the hotel training calendar and conduct classroom training.
Monitor and audit all departmental training programs, i.e. Alcohol Awareness, CPR, Food Safety, RBS, etc. to ensure compliance.
Manage daily activities of the Human Resources department and team member relations programs, and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets and other special events.
Oversee function of the data management system to include, but not limited to, entry of team member data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, etc.) and processing unemployment claims.
Ensure compliance with Affirmative Action Plan and Equal Employment Opportunity guidelines and regulations
Participate in and facilitate meetings; monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
Assist in the preparation of reports and data collection for audits
Handle internal investigations on team member issues.
Provide leadership and guidance to the managers to ensure fair and consistent application of policies and procedures.
Collaborate with senior leaders to develop and implement HR strategies to drive operational effectiveness and success
Act as a trusted advisor to team members and management to solve complex labor relations issues.
Embody a positive mindset of customer excellence and result orientation.
Influence, develop, mentor and guide the leaders to strive for excellence.
Coach managers on team dynamics, communication, team member development and retention strategies.
Lead or support the execution of performance management, employee engagement, and succession planning initiatives.
Identify and assess workforce risks or gaps and develop proactive solutions in collaboration with the wider purpose.
Help drive and support change management efforts that ensure smooth transitions and consistent adoption of new programs or structures.
Be a champion of building an inclusive work culture and team member experience
Demonstrate professionalism, lead by example and live the HILTON values
Perform other duties as assigned and act in the absence of the Director
Here''s what you''ll do generally during a typical day:
As a Complex Talent & Culture Manager, you would be responsible for assisting the Director in the overall management and administration of the Human Resources function to deliver an excellent guest and team member. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manages daily Human Resources operation to include, but not limited to, interviewing and hiring, employment and recruiting, training and development, wage/benefit compensation, team member and labor relations, disciplinary procedures, workers compensation, safety, statutory compliance, recognition, reward and performance evaluations, workers compensation and safety, employment processes and general leadership guidance and support.
Plan, implement, coordinate and present corporate training programs in accordance with current Hilton requirements.
Develop departmental trainings to address core issues, maximize team members potentials and elevate guest services.
Oversee the creation of the hotel training calendar and conduct classroom training.
Monitor and audit all departmental training programs, i.e. Alcohol Awareness, CPR, Food Safety, RBS, etc. to ensure compliance.
Manage daily activities of the Human Resources department and team member relations programs, and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets and other special events.
Oversee function of the data management system to include, but not limited to, entry of team member data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, etc.) and processing unemployment claims.
Ensure compliance with Affirmative Action Plan and Equal Employment Opportunity guidelines and regulations
Participate in and facilitate meetings; monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
Assist in the preparation of reports and data collection for audits
Handle internal investigations on team member issues.
Provide leadership and guidance to the managers to ensure fair and consistent application of policies and procedures.
Collaborate with senior leaders to develop and implement HR strategies to drive operational effectiveness and success
Act as a trusted advisor to team members and management to solve complex labor relations issues.
Embody a positive mindset of customer excellence and result orientation.
Influence, develop, mentor and guide the leaders to strive for excellence.
Coach managers on team dynamics, communication, team member development and retention strategies.
Lead or support the execution of performance management, employee engagement, and succession planning initiatives.
Identify and assess workforce risks or gaps and develop proactive solutions in collaboration with the wider purpose.
Help drive and support change management efforts that ensure smooth transitions and consistent adoption of new programs or structures.
Be a champion of building an inclusive work culture and team member experience
Demonstrate professionalism, lead by example and live the HILTON values
Perform other duties as assigned and act in the absence of the Director