Complex Director, Ameriprise Financial Services

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

The Complex Director seeks to drive profitable multi-office growth across a closely defined geography (i.e., complex) by creating a compelling business plan emphasizing profitable growth through effective management of P&L, implementing sound strategy and growth through advisor and client acquisition, retention, tenure, and productivity. The Complex Director will drive revenue and asset growth, effectively segmenting the needs and prioritizing the opportunities of the complex, developing high-performing branch and associate managers, and optimizing resources across the complex including strong partnerships across the operations team.

• Accountable for own branch and branches within complex.

• Lead branch and associate managers, advisors, and build strong partnerships with operations staff and other resources that support the complex.

• Lead from the front by demonstrating effective strategies, demonstrate appropriate leadership competencies and executing the playbook to drive results.

• Understand skills of branch managers and leverage talents to drive performance. Develop and execute performance improvement plans when necessary.

• Implement national recruiting strategy. Lead branch managers and recruiting partners to execute.

• Recruit high quality experienced advisors and novice advisors to your branch and complex.

• Actively generate leads into local area pipeline and manage the end-to-end candidate experience.

• Understand the Ameriprise value proposition, develop branch’s unique value proposition, and articulate each to candidates.

• Execute on onboarding and ramp-up plans that drives growth.

• Drive profitable organic growth of the complex and branch office key metrics through active leadership, coaching, and delivery of the Ameriprise Client Experience.

• Inspect results regularly and provide regular coaching to branch managers and advisors in your branch on business planning, client acquisition, advice, investment solutions, external practice acquisition, and more.

• Lead the complex with integrity.

• Ensure brand standards, client service and client satisfaction are met.

• Maintain a legal and compliant organization.

• Perform front-line supervision and second level supervision activities to ensure sales activities are appropriately based on client objectives, goals, and risk tolerance.

• Anticipate, manage, and resolve risk items to ensure the interests of the client. Develop strong local culture, including a culture of peer learning and comradery; achievement orientation; growth and continuous development.

• Ensure Ameriprise core values are upheld - client focus, integrity always, excellence in all we do, and giving back to the communities in which we live and work.

• Quarterly Periodic Business Reviews with Branch Leader and Regional Sales Leader. Monthly results review with Branch Leader.

• Weekly to bi-weekly 1:1s with Level II+ advisors.

• Bi-weekly results review with branch managers.

• Monthly reviews with branch and complex support staff.

• Weekly visits to branches within complex.

Required Qualifications

• Bachelor’s degree or equivalent (4-years).

• Experience: 7-10 years of relevant experience.

• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.

• Active FINRA Series 7.

• Active FINRA Series 24, or S9/10.

• Active State Securities Agent Registration (S63 or S66).

• Active IAR Registration (S65 or S66).

• Active Life and Variable Contracts insurance licenses.

• 7-10 years of professional experience.

• Self-driven and achievement oriented.

• Ability to execute a predefined playbook to drive results, and lead others to do the same. Strong presentation skills and executive presence.

• P&L expense management and ability to analyze data and reports to determine business opportunities.

• Proven leadership skills and ability to drive & motivate a large organization to achieve results.

• Knowledgeable and able to develop networks with a wide array of communities.

Preferred Qualifications

• Master’s degree and/or relevant industry designations preferred (e.g., CFP).

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.