Complex Claims Examiner I

Overview

We are currently looking for an experienced Complex Claims Examiner I to join our growing Claims team!

Key Responsibilities

• Reviewing and investigating the company’s contractual liability under contestable life claims
• Processing contestable life claims
• Preparing prompt, comprehensive and accurate correspondence
• Servicing beneficiaries and other callers
• Managing and effectively prioritizing multiple case files
• Reviewing medical records and policy files to determine the appropriate course of action and making recommendations based on facts/issues presented, contractual obligations, laws and regulations

Experience and Qualifications

• Good understanding or ability to learn in house systems (Workflow/Imaging System, Life Insurance Policy Administration systems, Microsoft Office applications)
• Extensive knowledge of life and disability insurance, contestable claims, contracts and medical terminology
• Well organized, detail oriented, uses time efficiently and is able to work independently and think critically
• Analytical skills with ability to conduct in depth analysis of complicated claim situations while assessing the associated risks
• In depth understanding of claim payments, accounting and suspense related tasks
• Excellent judgement and decision making skills
• Excellent written and verbal communication
• Able to operate effectively in a fast-paced environment while maintaining a professional image and positive attitude

Preferred Qualifications

Four year degree from an accredited college or university or industry experience

About Us

Americo: We’re in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

What You’ll Love About Working at Americo:

Compensation

Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development

We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance

We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a maternity and parental leave program, along with paid STD and LTD.

Health and well-being

We are committed to your health and are pleased to offer flexible benefits designed to support you and your family, with high quality coverage and meaningful company contributions.

Benefits include PPO and HDHP medical plan options with HSA and FSA eligibility, along with dental and vision coverage. Additionally, we provide company paid life insurance, disability coverage, a confidential EAP, a wellness program, comprehensive health resources, corporate fitness discounts, and a 401(k) plan with employer matching.

Future planning

Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back

We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

The fun stuff

Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other’s company.

Bustling environment

Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.

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