Complex Case Coordinator (County ID Program Specialist 1 - LG) - Westmoreland County MH/ID

Complex Case Coordinator (County ID Program Specialist 1 - LG) - Westmoreland County MH/ID

Salary

$59,374.33 Annually

Location

Westmoreland County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-49977-L0755

Department

Local Government

Division

HS Westmoreland Co Mh/Id Unit

Opening Date

06/08/2026

Closing Date

6/21/2026 11:59 PM Eastern

Job Code

L075

Position Number

80013111

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88213465

Bureau / Division

Westmoreland County Behavioral Health and Developmental Services

Worksite Address

40 N Pennsylvania Avenue, Suite 110

City

Greensburg, Pennsylvania

Zip Code

15601

Contact Name

Cassandra Rohm

Contact Phone

724.830.3627

Contact Email

crohm@westmorelandcountypa.gov

• Description
• Benefits
• Questions

THE POSITION

Do you have the compassion, dedication, and experience to coordinate effective cross-system support for people with complex and dual-diagnosis needs to find hope, growth, recovery, quality of life, and community? Westmoreland County Behavioral Health & Developmental Services (BHDS) wants to hear from you! In this County Intellectual Disabilities Program Specialist 1 position, you will serve as a Complex Case Coordinator for Dual Diagnosis and Cross-System services supporting both adults and children/youth identified as Seriously Mentally Ill (SMI) and dually diagnosed with an intellectual disability or Autism (IDA).

Westmoreland County offers excellent benefits including health/vision insurance, vacation days after one year of service as well as personal days, sick days, and paid holidays. Apply now to join our supportive team and take on critical work that helps grow collaboration, streamline care, reduce system gaps, and expand community-based programs!

DESCRIPTION OF WORK

This Complex Case Coordinator for Dual Diagnosis and Cross-System services is a key a central point of contact for multiple social service systems including Mental Health, Developmental Services, Physical Health, and more. You will help our teams and community partners work together to proactively address the needs of people we serve. Duties in this role include:

• Cross-System Coordination: Cofacilitate and document support, planning, and staffing efforts to serve individuals who are involved in multiple program areas; collect and analyze data to support future evidence-based advocacy and program expansion
• Provide Technical Assistance: Help internal and external partners improve their technical skills or solve specific problems related to complex case coordination
• Complex Case Connections: Collaborate with providers and support coordinators to gather existing plans, evaluations, and any other information available; provide referrals to appropriate education and assistance
• Build Community Relationships: Answer phone calls for new complex cases; participate in ongoing communication with individuals and families to identify needs and provide connections to services
• Further Case Progress: Facilitate admission, discharge, and transition meetings for individuals moving in and out of psychiatric inpatient units; collaborate to provide assistance and education support to individuals moving from youth to adult services
• Transition Follow-Up: Coordinate cases and follow-up for individuals moving in or out of the county as well as individuals transitioning from higher levels of care back into the community

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Occasional need to work or attend meetings after hours or on weekends. Compensation provided.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days of telework per week, after successful completion of a six month probationary period and director approval. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Greensburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience in the field of intellectual disabilities, and a bachelors degree; or
• An equivalent combination of experience and training..

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a drug screening.
• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

How much full-time professional experience do you possess in the field of intellectual disabilities?

• 2 or more years
• 1 to less than 2 years
• Less than 1 year
• None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much graduate coursework have you completed in the behavioral, social, or habilitative sciences; community planning or organization; or a related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 60 credits or more
• 30 but less than 60 credits
• Less than 30 credits
• None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

• Yes

05

WORK BEHAVIOR 1 - CASE COORDINATION/REFERRAL ASSISTANCE Coordinate services and referrals for consumers (youth/children to adult) identified as Seriously Mental Ill (SMI) and dually diagnosed with an intellectual disability or Autism (IDA) diagnosis, linking them to the appropriate provider/system. Collaborates with various DHS departments to provide assistance and education when transitioning older youth to adult services. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience coordinating services and referrals for both children and adults linking them to the appropriate provider/system. I collaborated with various departments to provide assistance and education when transitioning older youth to adult services.
• B. I have experience coordinating services and referrals for both children and adults linking them to the appropriate provider/system. Someone else collaborated with various departments to provide assistance and education when transitioning older youth to adult services.
• C. I have successfully completed college-level coursework related to development of social policy or planning/goal development.
• D. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to referral assistance.
• The actual duties you performed related to coordinating services.
• Your level of responsibility, including whether you assisted with transitioning youth to adult services.

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title(s)
• Credits/Clock Hours

08

WORK BEHAVIOR 2 - COMMUNITY OUTREACH/TRAINING Develops and conducts training to drop-in centers, underserved community outreach centers, and contracted providers to support individuals with dual diagnoses to increase knowledge about the mental health and intellectual disability systems. Distributes information and makes presentations for various stakeholder groups. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience developing AND conducting training related to mental health or intellectual disability systems.
• B. I have experience developing OR conducting training related to mental health or intellectual disability systems.
• C. I have experience developing or conducting training NOT RELATED to mental health or intellectual disability systems.
• D. I have successfully completed college-level coursework related to public relations or training.
• E. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to community outreach.
• The type(s) of training you developed and conducted.
• Your level of responsibility.

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title(s)
• Credits/Clock Hours

11

WORK BEHAVIOR 3 - CONDUCTS MEETINGS Conduct admission, discharge, and transition meetings for identified at-risk individuals, ensuring all relevant DHS and external resources are engaged. Facilitate discharge planning and warm-hand offs with team, ensure all action steps identified through planning meetings are completed. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience conducting admission, discharge, or transition meetings for identified at-risk individuals and ensuring all relevant resources were engaged. I ensured all action steps identified were completed.
• B. I have experience participating in admission, discharge, or transition meetings for identified at-risk individuals. Someone else ensured all action steps were completed.
• C. I have successfully completed college-level coursework related to public speaking or communications.
• D. I have NO experience or coursework related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to conducting meetings
• Your level of responsibility.

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title(s)
• Credits/Clock hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov