Complaint Determination Associate

Lancesoft

Acton, MA(remote)

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JOB DETAILS

SALARY

$30

LOCATION

Acton, MA

POSTED

17 days ago

Job Description:

Title: Complaint Determination Associate
Location: Remote - US

Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.

Responsibilities
§Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
§Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
§Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
§Reassess inquiry records when new information is received
§Performs other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors
§Ability to handle team interpersonal conflicts and find an acceptable resolution
§Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
§Ability to organize and judge priorities.
§Strong attention to detail.
§Ability to work in a team environment
Required Skills and Competencies
§Solid understanding of QSR and/or ISO 13485 preferred
§Demonstrated knowledge of Microsoft Office
§Working knowledge of complaint handling functions of a medical device company preferred
§Working understanding of TrackWise and SalesForce CRM preferred
§Effective written and verbal communication skills
§Ability to generate and maintain accurate records
Education and Experience
§Experience in medical device complaint handling, or related field preferred

Additional Information
§Travel is estimated at <5% but will flex depending on business needs.

Start Date - End Date: May 11 –Aug 8, 2026

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/