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Community Transportation Supervisor

The Senior Alliance

Dearborn, Michigan

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Data Management, Data Quality, Demographics, Detail Oriented, Documentation, Driver's License, Funding, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintenance Services, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Nonprofit, Office Equipment, Organizational Skills, People Management, Performance Reviews, Physical Demands, Preventative Maintenance, Problem Solving Skills, Project Tracking, Record Keeping, Records Management, Reporting Skills, Safety Training, Staff Requirements, Team Lead/Manager, Team Player, Time Management, Vehicle Fleets
LOCATION
Dearborn, Michigan
POSTED
Today
Job Title: Community Transportation Supervisor
 
Salary: Commensurate with education and experience and within budget constraints.  Range - $44,850 - 48,750 Annually.  
 
Work Location:  This role is required to be on site in Dearborn 5 days a week.  This role does require occasional driving - Chauffeur license will be required upon hire
 
Education: Associates degree in business related field from an accredited college or university is preferred. High School diploma/GED with combined experience in dispatching and computer proficiency may substitute for degree.
 
Experience: One to two years’ experience in dispatching vehicles is preferable, including experience with older adults and individuals living with disabilities. One year of experience in direct management of employees and programs is desired. Familiarity with the aging network, community organizations and resources for seniors is desirable.  Experience with data entry and data management is a requirement. 
 
Requirements: Has excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Is proficient with computers, especially Microsoft Excel, Outlook, Word, and Access. Accepts direction, is well organized, and has the ability to meet deadlines. Willingness to work in a team environment. Must have valid driver’s license, and have or be willing to get a chauffeur license within 90 days of employment. Must complete required transportation and safety trainings for position. Must demonstrate proper securement of a wheelchair and passenger in the vans.  Must have reliable transportation. The Senior Alliance is a non-profit 501(c)3 where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity.
 
General Job Description: The Transportation Manager oversees The Senior Alliance Transportation program, including managing a team of staff, conducting daily vehicle dispatch duties, and overseeing vehicle maintenance. The Transportation Manager works in a team environment to assist clients in finding suitable transportation, Must be able to work with older adults, caregivers and individuals living with disabilities. Must have excellent communication and interpersonal skills, including the ability to relate effectively with individuals from all demographic groups. Answer incoming phone calls on the transportation line, and schedule transportation for clients with The Senior Alliance Transportation program after exploring all other options for transportation.  Coordinate multiple transports using Microsoft Outlook and routing software to schedule drivers for all pickups and drop-offs. Must be able to do multiple tasks. This position will require use of a computer to access and input information. Must demonstrate the ability to follow protocols and procedures. Must employ a professional manner that promotes interagency cooperation and evokes respect. Must be willing to obtain a chauffeur license and transport clients when needed. Must be able to make decisions, dispatch individuals and have a sound understanding of the Wayne County geographic area.  Must be flexible and have the ability to problem solve when last minute schedule changes occur due to client cancellations or driver call-ins. 
 
Physical Requirements:
  • Regularly required to sit for extended periods of time 
  • Regularly spend long hours using office equipment primarily telephones and computers  
  • Regularly work on repetitive tasks and motions  
  • Ability to lift up to 50 pounds 
  • Ability to push and pull a wheelchair and safely secure the wheelchair in the vehicle  
  • Stand, walk, reach, and bend 
  • Ability to walk on uneven surfaces including outdoor sidewalks  
Duties:
  • Manage staff including timecard management, performance reviews, scheduling, recruiting, training, etc.
  • Meet with each employee regularly to oversee work, provide consultation, and assess skillset.
  • Monitor the transportation phone line and return calls daily.
  • Work cooperatively with the Information and Assistance team to share all transportation options to callers.
  • Schedule daily transportation for individuals and their caregivers using transportation software and Microsoft Outlook ensuring data is accurately and completely documented.
  • Coordinate vehicle schedules and manage multiple rides.
  • Assign daily schedules for drivers, ensuring they have their assignments at least one day in advance.
  • Must be able to make unexpected changes to the schedule and communicate changes to drivers in a timely manner.
  • Must obtain a chauffeur’s license and assist in transporting clients when needed.
  • Ensure daily confirmation of the next business day's appointments.
  • Complete and submit monthly reports as requested.
  • Initiate incident reports when appropriate and complete with management.
  • Create agendas and run monthly transportation meetings and trainings.
  • Develop, prepare, and produce accurate programmatic and data reports, as required.
  • Coordinate and oversee routine vehicle maintenance and servicing to ensure transportation operations remain safe, compliant, and efficient.
  • Schedule preventative maintenance, inspections, and repair appointments with approved service vendors.
  • Maintain accurate vehicle maintenance records, service logs, and compliance documentation for the transportation department.
  • Monitor maintenance schedules, mileage tracking, and service timelines to minimize service interruptions.
  • Communicate with drivers and leadership regarding vehicle issues, repair updates, and availability of fleet vehicles.
  • Assist with program growth activities, including developing alternative program models, funding applications, and other opportunities.
  • Assist with other duties as assigned.

 

About the Company

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The Senior Alliance