This customer service role involves assisting customers with troubleshooting Video, Internet, and Streaming issues, managing account activation, billing, and recommending upgrades to enhance their experience. Candidates will handle inquiries via phone, process orders, navigate account systems, and escalate complex issues as needed. The position requires a high school diploma, customer service and sales experience, strong communication skills, technical troubleshooting knowledge, and proficiency with billing systems and software. Preferred experience includes over a year in cable operations or telecommunications call centers. The role offers a competitive pay range of $20.00 to $34.55, with benefits supporting career growth. It requires working in an office environment with various schedules, including holidays, and emphasizes building long-term customer relationships and continuous improvement. Applicants must be authorized to work legally in the U.S. without sponsorship.