Assisted Living, Budgeting, Clinical Information, Community Relations, Customer Relations, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Equal Employment Opportunity (EEO), Film, HIPAA (Health Insurance Portability and Accountability Act), Incentive Programs, Market Trend Analysis, Marketing, Organizational Skills, Privacy Controls, Restaurant, Retirement Home, Sales, Vision Plan
We are Regency at Hualalai, a retirement and assisted living community providing compassionate care in a professionally managed, carefully designed retirement community. Our focus on wellness and enabling residents to remain as independent as possible provides the perfect alternative for seniors who can no longer live on their own. Employees of Regency at Hualalai, are an integral part of our ability to provide these services and have the privilege of working in an environment where you truly are a hero for the many residents we serve!
Includes Move-In Incentive Bonus Program!
As community relations director, you're the face of our community spearheading sales, marketing, and networking efforts. You’ll provide tours, admissions, visits, assessments, and follow-ups, reporting to our executive director.
You will:
- Maintain a customer relations database of phone calls, walk-ins, and inquiries, obtaining personal, clinical, and financial information necessary for admission
- Market community with tours and coordinate with families through the move-in process. Evaluate resident necessities and pair them with community benefits that fulfill listed needs.
- Meet budgeted occupancy goals
- Improve budget and revenue goals with outreach to the medical community, events, professional groups, and involvement in the local market.
- Coordinate with maintenance to refurbish rooms between tenants. Ensure common areas are tour ready.
- Coordinate with the business office and clinical team to ensure complete and verified info.
- Analyze occupancy trends within the local market and with competitors
- Must have Senior Care Marketing or Community Relations experience.
You Currently:
- Demonstrates exceptional customer service skills
- Know and protect residents' rights
- Follow and adhere to HIPPA privacy and security guidelines
Our Benefits:
- Medical / Dental / Vision Insurance
- Prescription Drug Coverage
- Vacation/Sick/Paid Time Off (PTO) - Based on State
- Paid Life Insurance
- Employee Assistance Program (EAP)
- Employee Discounts (movies, restaurants, gifts, & more)
- 401-K
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.