Overview:
The Community Relations & Employee Engagement team is seeking a dependable, customer-focused professional to support employee ticket distribution and engagement initiatives. This highly customer-facing role serves as a key point of contact for employees and internal partners, ensuring ticket requests are handled accurately, professionally, and on time. The ideal candidate brings a positive, service-oriented mindset, strong communication and listening skills, and high attention to detail. While basic administrative tracking and reporting are required, the primary focus of this role is delivering consistent, high-quality customer service and fostering positive employee experiences.
Responsibilities:
- Serve as a primary point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines.
- Communicate clearly and professionally through email, phone, and in-person interactions to ensure a positive employee experience.
- Distribute and track usage of Houston-area tickets, including events such as the Houston Livestock Show and Rodeo and Houston Astros games.
- Support ticket distribution and tracking for region-specific events, including but not limited to the Colorado Rockies and Midland RockHounds.
- Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail.
- Actively listen to employee questions or concerns, provide timely responses, and escalate issues when appropriate.
- Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools.
- Ensure tracking records are updated in a timely manner to support accountability and internal reporting.
- Assist with basic reporting related to ticket usage, employee participation, and inventory levels.
- Identify recurring questions, issues, or process gaps and communicate insights to support continuous improvement.
Qualifications:
- Demonstrated customer service experience in a customer-facing role.
- Excellent verbal and written communication skills.
- Strong attention to detail with effective organizational and follow-through abilities.
- Basic proficiency in Excel, including data entry and maintaining organized tracking records.
- Proven reliability, punctuality, and consistent availability.
- Ability to manage multiple requests while maintaining accuracy, professionalism, and responsiveness.
- Must meet conditional job offer requirements including background, drug test, MVR check, fit for duty and agility.