Community Referral Specialist

Job Overview

Receives and processes requests from referring community physicians and clinics. Coordinates the visit/test/procedures in the timeframe that the referring physician and the specialist feel is necessary. Schedules patient's post-hospitalization discharge follow-up appointments/tests/procedures within requested time frame. Coordinates all necessary appointments while focusing on excellent patient relations and ensuring compliance with Physician discharge orders. Maximizes the use of UMMC/UMP physicians as referral sources. Coordinates patient care in a way that ensures patients receive timely care and is sensitive to the need for multiple visits. Ability to stay focused and work independently to ensure timely and accurate work in addition to a high level of productivity.

Schedule: 8:30am-5pm / M-F

Responsibilities

• Makes outbound call attempt to patient following the Referral Specialist standard work.
• Uses the system protocols to appropriately schedule the patient, contributing to the enablement of collecting expected payment.
• Uses the escalation workflow when clinic access is a barrier to a patient being seen within the recommended time frame
• Ensures patients obtain appointment with desired/appropriate specialty
• Manages hospital discharge orders, arranging appointments, tests and procedures as indicated
• Manages MyChart messages and online appointment requests.
• Uses the system protocols to appropriately schedule the patient.
• Uses the escalation workflow when clinic access is a barrier to a patient being seen within the recommended time frame

Required Qualifications

• 1 year experience in patient scheduling and registration in a healthcare setting
• 2 years years of customer service experience.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status