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Community Mediator (C.R.I.S.E.S.)

Family Bridges, Inc.

Oakland, CA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Communication Skills, Community Relations, Community and Social Services, Conflict Resolution, Crisis Intervention, Customer Relations, Documentation, Early Intervention, English Language, Information Technology & Information Systems, Interpersonal Skills, Interviewing Skills, Microsoft Product Family, Multilingual, Needs Assessment, Problem Solving Skills, Process Improvement, Project/Program Management, Psychiatry and Mental Health, Record Keeping, Regulations, Resolve Customer Issues, Slack, Smartphones, Social Sciences, Team Player, Time Management, Vietnamese Language
LOCATION
Oakland, CA
POSTED
30+ days ago
POSITION:                                 Community Mediator (C.R.I.S.E.S.)
RESPONSIBLE TO:                 Program Manager, Housing & Community Services Department
COMMITMENT (HOURS):    Full-Time positions available, 40 hours per week; some                                                                 evening and weekend hours may be scheduled and/or required as needed
STATUS:  Regular, non-exempt, grant-funded position with a 3-month orientation period. 

Family Bridges Inc.’s Housing and Community Services is dedicated to restoring hope and inspiring change through the cultivation of transformative relationships. Our goal is to create a positive impact by fostering connections that empower individuals and communities to thrive.

JOB SUMMARY: The Community Mediator is part of our Community Mediator Street team and focuses on conducting proactive outreach, building community relationships, and providing crisis interventions. They de-escalate non-violent situations and facilitate client integration by connecting individuals with essential community resources, fostering well-being and stability for clients and the community.
 

  MAJOR DUTIES and RESPONSIBILITIES:

  • Initiate proactive outreach with community members, including houseless and formerly incarcerated populations, by walking assigned routes.
  • Identify crises or areas requiring early intervention.
  • Build relationships with community members to foster trust and engagement.
  • Provide immediate crisis intervention in non-violent situations to ensure safety and de-escalate conflicts.
  • Conduct regular check-ins with clients to assess ongoing needs and adjust support plans.
  • Connect clients to essential resources (e.g., food banks, shelters, medical facilities) and accompany them as needed to ensure access.
  • Stay updated on community resources to provide timely and relevant referrals.
  • Distribute educational materials on trauma, conflict resolution, or resource navigation to empower community members.
  • Maintain detailed records of client interactions, referrals, and progress using organizational software.
  • Report systemic gaps in resources to supervisors to drive program improvements.
  • Participate in team meetings and training to enhance skills and contribute to program improvement.
  • Perform other duties as assigned by supervisors.
  REQUIRED QUALIFICATIONS and JOB EXPECTATIONS:
  • High school diploma or equivalent.
  • Experience in client-based care, such as: non-violent communication, conflict resolution, trauma-informed care, emotional regulation techniques, motivational interviewing.
  • Experience working with vulnerable populations, including houseless individuals, formerly incarcerated individuals, individuals living with substance use or serious mental health conditions.
  • Strong interpersonal and communication skills to build trust and rapport with diverse populations.
  • Ability to empathize with others while maintaining professional boundaries
  • Demonstrated problem-solving and crisis de-escalation skills, including the ability to remain calm and effective in high-stress situations.
  • Ability to work collaboratively in a team as well as independently with minimal supervision.
  • Commitment to ethical work standards, including maintaining a professional demeanor and being free from the influence of alcohol or drugs during work hours.
  • Flexibility and adaptability to respond to the dynamic needs of clients and the community.
  • Willingness to participate in ongoing training to enhance trauma-informed, culturally responsive practices and other job-related skills.
  • Ability to maintain detailed records and use organizational software for documentation and reporting.
PREFERRED/DESIRED QUALIFICATIONS:
  • College degree, certification, or relevant work in the social science field.
  • Bilingual or multilingual in English, Chinese, Vietnamese and/or Spanish.
  • Familiarity with local community resources and social services to effectively connect clients with support.
  • Experience using Microsoft 365 Suite and Slack.

ADA ACCOMADATIONS:
  • Ability to communicate clearly with others.
  • Ability to see and hear to interact with others.
  • Ability to work and walk outdoors for extended periods of time.
  • Ability to use a computer as well as a smartphone.
  • To lift a minimum of 25 lbs.
  • Vision 20/20 with correction.

SALARY: The target hourly rate for this job is $25.80 to $28.80 per hour with benefits. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

TO APPLY: 
Submit cover letter AND resume to Human Resources, Family Bridges, Inc., 168-11th Street, Oakland, CA 94607 | E-mail: HR@FamilyBridges.org     

Family Bridges, Inc. is a non-profit multi-services community-based organization that has been serving the Asian American communities in the East Bay for more than 55 years. Family Bridges, Inc. is an equal opportunity employer regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age, or disability.

 

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About the Company

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Family Bridges, Inc.