Community Manager - WHI

About us:

Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus soon shifted to providing quality management for affordable housing communities. These affordable communities provide homes for those with limited incomes including families, senior citizens, and people with disabilities. Today, our team has grown to nearly 350 employees managing 125 communities and more than 9,000 apartment homes. Our portfolio includes market rate, Low Income Housing Tax Credit, and Project-Based Section-8 communities that range in size from 6 to 344 units. We currently manage communities in California, Florida, Georgia, Hawaii, Oregon, Tennessee, Washington State, and Virginia.

Why work for us:

Cambridge Management, Inc. offers the following Compensation and Benefits package for full time employees:

Position Salary Range: $62,000

Paid time off:

• An accrual of 80 hours Vacation.
• Up to 6 paid sick days per year. (varies based on state sick leave laws)
• 8 paid holidays
• 2 paid floating holidays.

Benefits offered:

• Medical, Dental, Vision, Life Insurance, Long Term Disability, AD&D & EAP
• 401(k) with employer match
• Voluntary benefits available

Job Summary:

Under the direct supervision of the Regional Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management of the multi-family community including, but not limited to coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, ensuring LIHTC and or HUD compliance, providing a quality living environment for residents, and establishing a positive working environment for community team members. The Community Manager’s duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.

Requirements

Essential Functions

The primary functions for this position are:

• Oversee all financial performance of the property and work towards achieving budgeted NOI.
• Ensure all OneSite data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.
• Recommend and oversee all capital improvements, deferred maintenance, and upgrade programs.
• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared.
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.
• Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Recruit and select team members by understanding and adhering to CMI’s selection process policies, procedures, and core values.
• Provide recommendations for compensation adjustments, promotions, and terminations. Administer disciplinary action and terminations, after consulting Regional Manager and Human Resources.

Roles & Responsibilities:

Financial

• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Develop cost-saving strategies to reduce budgeted expenses.
• Create annual operating budget and business plan with accounting team and Regional Manager.
• Prepare variance report monthly.
• Review and analyze income, expenses, traffic, lease expirations, market rents, delinquency, financial statements, and make recommendations as needed.
• Review and analyze all bid summaries for the purchase of goods and services, monitor the vendors’ work, and guarantee accurate invoicing.
• Ensure that all contracted services and materials are accounted for and that the work has been performed properly and satisfactorily prior to the release of payment.
• Process delinquent residents according to policy, collect late fees, and file evictions on units at the appropriate deadline.

Marketing

• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
• Evaluate and make recommendations for rental pricing.
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process.
• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results.

Customer Service

• Complete a daily inspection of the property and market-ready units.
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Supervise safety and risk management functions, including coordinating monthly safety meetings.
• Review resident retention programs, to continue to meet resident needs and improve retention.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.

Personnel Development

• Train, coach, and mentor team members, working with the training department as well as providing on-going feedback.
• Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
• Generate employee schedules and audit missed punches.
• Perform other duties as required.

Knowledge, Skill, and Competency Requirements

Competency is based on education, training, skills and experience. To perform the job successfully, an individual should demonstrate the following knowledge, skills and competencies:

• Superior management and professional leadership skills; capable of managing a team.
• Knowledge and experience managing a multi-family operation, which includes financial reporting, sales, marketing, maintenance, and resident relations.
• High degree of flexibility and tolerance for change
• Strong understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.).
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities daily.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Computer Skills:

• Working knowledge of Office 365.
• Must have excellent computer skills and have industry software experience. RealPage’s OneSite competency will be required following specific CMI training.
• Must be willing and able to utilize tablet/mobile devices and software efficiently.

Physical Requirements:

• Requires sitting, standing, and walking for prolonged periods.
• Position requires frequent/daily reaching, pushing, pulling, and lifting up to 20 pounds.
• Position includes communication mastery in the form of electronic mail, writing letters, memos, documents, and any other correspondence in written form including reports. This position must also be proficient in face-to-face, telephone, and other median of conversation styles for prolonged periods, up to 6 hours per workday. This position also requires contact with external customers and others (face-to-face, telephone, or otherwise).
• Requires competition or awareness of competitive pressures and the ability to meet strict deadlines.
• Position can include conflict situations. Requires the ability to deal with unpleasant, angry, or discourteous people in a professional manner.
• Requires making decisions that impact the results of co-workers, clients, or the company.
• Requires being exact or highly accurate. May include freedom to determine tasks, priorities, make decisions in a timely manner and make goals. Requires repeating the same physical or mental activities over and over.
• Pace and Scheduling: Requires meeting strict deadlines.
• Personal Interaction: Requires working with others in a group or team. Requires coordinating or leading others in accomplishing work activities.
• Requires working in a vehicle or golf cart.? Requires working outdoors, exposed to all weather conditions. Requires working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people.

Experience/Education:

• High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred
• Experience in managing LIHTC and HUD multi-family properties.
• Property Management Certification (ARM, CAM, etc.) preferred.
• 3+ year’s property management experience.
• One-year supervisory experience.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, LIHTC/HUD Programs, and other laws as they relate to property specific guidelines and occupancy standards.

Driving:

Must be able to travel to and from a bank and other off-site locations as a requirement of this position. A valid driver’s license is required if perming these tasks or driving a golf cart.

Must be able to complete all required training within thirty (30) days of hire date.

 This job description in no way states or implies that these are the only duties to be performed by the team member incumbent in this position. Further, this document does not create an employment contract implied or otherwise, other than an “at will” relationship.

Additional Notes

Offers contingent upon successful completion of background check, drug screen, and MVR check (if required by position)