Community Manager - Market Rate

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job.  Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:
 

1. To treat everyone with the kindness we all want
2. To do our own part to take care of the place where we live and work 
3. To take the time to help each other achieve our goals and aspiration

We believe that every member of the team is important to the success of the community and together we are committed to providing high-quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Community Manager for a luxury high rise apartment building with a combined 143 units.  The Community Manager is responsible for the financial, physical, and overall operations of the community, activation of the Hospitality Covenant and management of the on-site team.  In this role, you will focus on maximizing occupancy and revenue, minimizing operating expenses, and maintaining the highest standards for property upkeep. As the face of the property, you will ensure that every interaction with staff and residents reflects the luxury, sophistication, and quality of the properties. The Community Manager takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community.
 

Under the direction of the Regional Manager, the Community Manager is responsible for:

Essential Functions:

• Acting as the driving force of the high-quality, high-touch boutique property and driving the team by modeling, inspiring, communicating, supporting and holding staff and residents accountable.
• Supervising and directing on-site team members. Creating opportunities for team to bring their thoughts, ideas and experiences to minimizing overtime and creating efficiencies. Optimizing the skills of the team through performance management, reviews and consistent conversation.
• Coordinating upkeep of the property, which includes: regular inspection of the property to delegate maintenance, curb appeal, annual inspection of apartments, janitorial tasks, safety and preventative maintenance. Managing the work order system to ensure completion of priority tasks.
• Becoming an expert on the history of the property, share information about the history of the building, unique characteristics regarding the renovation of the site and current identifiers that set us apart from competition in the area.
• Creating, implementing, and examining the budget, meeting budgeted revenue, operating expense and cash flow monthly. Reviewing the monthly operating report and detailed general ledger to assure all bills are paid, accurately coded and necessary changes are provided timely to accounting. Ability to orally and in writing respond to budget variances and provide plan for bringing into compliance. Create/review accruals as needed.
• Applying for and implementing annual rent increases to optimize income in accordance with program guidelines.
• Managing legal proceedings for non-rent payment process including notice to quit for nonpayment of rent, cases for housing court in conjunction with TREK's attorney, follow up of court rulings on payment agreements and/or evictions.
• Gathering, analyzing, and interpreting current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Creating and implementing leasing strategies based on market and economic conditions.
• Promoting resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.   Ensuring the property’s maintenance team members comply with TREK’s standards with respect to responding and completing resident service requests.
• Ensuring compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements and Federal State or Local Requirements.
• Available for office hours, including Saturday coverage when required, as well as for emergencies, on-call duties, resident functions, and weekend support as needed.
• Other duties as assigned.

• College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required.
• 3+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Proven experience reporting to and communicating with real estate owners.
• Market Rate property management a plus.
• Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred.
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs.
• Minimum team supervision of 2 people (hiring, performance management, training).
• Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required.
• Real Estate License preferred, or required within the first year of employment, or sooner if required by state law.
• Knowledge of Federal Fair Housing laws and guidelines a plus.
• Excellent verbal and written communication skills required.
• Child abuse clearances and background checks required.

• The employee is regularly required to move around the building or site.
• May require travel dependent on business needs.
• Must work under deadlines and ability to meet deadlines.
• Frequently moves equipment weighing up to 50 pounds across site.
• Constantly works in outdoor weather conditions.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

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