Community Manager

Tesoro Group is seeking an experienced Community Manager to join one of our client’s teams at (1) of properties in Council Bluffs IA, (51501). The ideal candidate will have at least 2 years’ experience in residential Property Management – multi-family experience is required - (income restricted/tax credit). This role is contract to hire (90 days before conversion) or can go direct hire with the right candidate.

This role will be working with (1) community – 4 buildings and 120 affordable housing units.

Salary: targeting $26.45/hour DOQ.

Schedule: Monday – Friday 8:30AM-5:30PM.

Responsibilities and Job Duties:

• Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community. Acts as a liaison between corporate staff and on-site management and/or maintenance personnel.
• Meets with staff to go over all relevant business, including discussion of occupancy goals, renewals, and projections. Prepares and conducts orientation and training with employees and partners with Human Resources as needed. Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement. Hires and terminates employees in accordance with company policy/procedure, Federal and State laws and under the direction of the Area/Regional Manager and Human Resources. Maintains employee records for attendance, PTO, employee performance management, etc.
• Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
• Follows purchase order and purchasing procedures. Oversees and adheres to all appropriate company accounting directives. Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
• Collects rent and all monies due on the first of the month. Maintains very thorough collection procedures including knocking on doors. Sends the files for evictions in a timely manner and ensures files go to collection agency in accordance with policy.
• Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists. Reviews move out charges to maximize chargebacks and compares this to the move-out checklist.
• Process applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.

• - Reports accidents and emergency situations immediately. Addresses and corrects all internal and external audit findings in the designated time frames. Maintains and/or documents all community records, files, and reports in property management database. Conducts monthly safety meetings with all staff.
• - Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures. Reviews and signs all lease agreements. Partners with corporate Marketing as needed.
• - Ensures all maintenance requests are handled promptly, efficiently and in accordance with policies and procedures. Continuously inspects the property for improvements, recording deficiencies and taking the necessary action within approved budgetary allocations. Ensures property is in a presentable condition at all times by walking the property including vacant units, grounds, and interior common areas regularly. Reviews work order response time and follows up with residents to see if the work orders were done to their satisfaction.
• - Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions. Checks important audit issues daily – key boxes, staff appearance, job postings, etc.
• - Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
• - Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals contained therein, such as Preventative Maintenance, Yardi, etc., as well as the procedures related to Compliance (Section 42, Section 8, etc.).
• - Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
• - Performs other duties as assigned by Area/Regional Manager.

  Qualifications and Experience:
• At least 2 years’ experience in affordable property management – as an assistant property manager (income restricted/section 8).
• Knowledge of government subsidy programs.
• Working knowledge of Microsoft Office Suite, Outlook and Excel.
• Be able to successfully pass a background check before employment.

Tesoro Group is a leading provider of specialized talent solutions dedicated to connecting exceptional individuals with exciting career opportunities across various industries. We specialize in matching highly qualified candidates with companies seeking expertise in finance, technology, marketing, legal, administrative, and customer support roles. At Tesoro Group, we are committed to empowering you for success by providing access to top-tier positions, competitive compensation packages, comprehensive benefits, and unmatched communication and support.

Tesoro Group is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We believe in creating an inclusive environment where talent thrives, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodation throughout the application and interview process. If you require assistance, please reach out to info@tesoroco.com. Various factors, including education, experience, location, job duties, and certifications, determine pay offered to successful candidates.

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