Community Life Manager II - The Hub

Build community. Build your career. Live in Hope.

Were seeking a passionate and experienced Community Life Manager II to lead impactful programs, develop high-performing teams, and strengthen communities across our residential and neighborhood-based service locations. If youre a collaborative leader who is energized by community engagement, resident empowerment, and social impact, wed love to hear from you.

Candidates with lived experience are strongly encouraged to apply.

Pay: $80,000.00 - 93,600 / salary

Benefits:

• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Years Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Pet Insurance options

What youll do:

Lead Programs That Make a Difference

• Oversee implementation of resident and community service programs aligned with Mercy Housings program model and HOPE SF priorities.
• Ensure programs meet regulatory, funding, and community requirements.
• Monitor outcomes and continuously improve service quality and impact.

Develop and Lead High-Performing Teams

• Supervise Community Life Managers, Specialists, and Housing Success Specialists.
• Coach, mentor, and develop staff through training and professional development.
• Conduct program and quality audits to ensure effective service delivery.

Strengthen Communities

• Support the planning and execution of community-wide events and resident engagement initiatives.
• Facilitate neighborhood meetings and community gatherings using engagement best practices.
• Foster resident leadership, participation, and community cohesion.

Build Strategic Partnerships

• Develop and maintain relationships with community organizations, faith-based groups, schools, businesses, and service providers.
• Expand resources and opportunities available to residents and neighborhoods.
• Provide strategic input to enhance programs and services across multiple locations.

What youll Bring: (required qualifications)

• High School Diploma or equivalent.
• Five (5) years in community development or social service program development.
• Two (2) years in program and staff management.
• Supervisory experience.

Preferred Qualifications of Position

• Bachelor's Degree in a related field.
• Master's Degree.
• MFT, MFTI, LCSW, or LCPC license.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others, including residents. Must demonstrate a high level of verbal, writing and listening skills.
• Perform basic computer functions using Microsoft Word, Excel and Outlook.
• Must demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff. Develop staff skills in support of resident and community programs and initiatives through training and mentoring.

At Mercy Housing, everyone contributes to a mission and values centered culture. We are committed to demonstrating the values of Respect, Justice and Mercy in all aspects of our daily work. At Mercy Housing, we seek applicants who are committed to racial equity, diversity, and inclusion. We believe we are more effective when diverse groups of people, including residents, feel valued, respected, and included.

This is a brief description of the position. Pursuant to the San Francisco Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.