Community Liaison & Program Analyst (PRP) - Hybrid

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Amit at (224) 507-1290 or Vijay at (630) 847-1776

This role is a unique hybrid of Community Liaison and Business Analyst, specifically designed to support the client. You need someone who can handle the "heavy lifting" of data-tracking spreadsheets and scheduling-while possessing the political savvy to navigate Chicago's neighborhood dynamics and city council relationships. Given the Water Department's mature process for similar infrastructure work, this role will be instrumental in bringing that same level of "granular" communication and process maturity to the PRP.

Role Overview

This role is critical in ensuring our communication strategy meets stringent regulatory requirements while remaining "granular" enough to be effective at the neighborhood level. You will manage two-way communication channels-including customer feedback and surveys-to provide the data necessary for leadership to make real-time adjustments to the PRP rollout.

Key Responsibilities

• Stakeholder Messaging: Serve as the primary point of contact for diverse stakeholders, including local residents, community groups, and city officials.

• Regulatory Compliance: Maintain and enhance communication processes to ensure all granular reporting regarding pipeline retirement meets state and local regulatory requirements.

• Data-Driven Feedback: Design and deploy customer feedback loops and surveys; synthesize this data into actionable insights for program adjustments.

• Community Outreach: Manage email distributions and logistical coordination for community townhalls and public meetings.

• Business Analysis & Tracking: Maintain detailed project spreadsheets, track program milestones, and manage complex scheduling for the PRP team.

Qualifications

• Chicago Political Knowledge: Mandatory understanding of Chicago political institutions, including the City Council, Aldermanic offices, and city departments.

• Experience: Previous experience in a municipal or government environment is highly preferred (e.g., experience working for an Alderman or within the Water Dept/infrastructure sector).

• Technical Skills: Proficiency in Microsoft Office Suite, specifically high-level Excel (tracking/data entry) and PowerPoint (stakeholder presentations).

• Education: Bachelor's Degree in Communications, Public Policy, Business, or a related field.