Community Liaison

• Responsible for establishing strong & meaningful relationships with all stakeholders. 
• Promote and market Hawaii Care Choices palliative care services through sales calls, in-service presentations, grand rounds, industry conferences/fairs, etc.
• Works with referral sources and office staff to ensure transparent execution of services.
• Establish top referral list and develop strategic call plan/routing system.
• Service existing accounts and prospect for new business.
• Develop strategies to approach potential customers and increase referrals.
• Create, organize, and execute educational presentations regarding palliative care services and eligibility.
• Strategize in the development of marketing & promotional efforts.
• Conduct patient admissions as needed.
• Assists admission team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems.
• Resolves customer complaints by investigating problems; deploying solutions; making recommendations to management.
• Meet established referral /admission target goals and sales quotas.
• Maintain detailed records of all contacts and meetings and create reports as needed -- including correspondence, activity reports, and monthly stats.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans and monthly and annual territory analysis.
• Collects and evaluates statistical data. 
• Assist in gathering information for budget reports and annual reports.
• Keep current with clinical data and presenting this data to health care professionals. 
• Keep current with the activities of health care professionals and organizations in the marketplace.
• Monitor competition by gathering current marketplace information on products/services, offerings and activity. 
• Make recommendations based on evaluating results and competitive developments.
• Maintain current knowledge of palliative care services, healthcare trends and community resources. 
• Practice effective communication and interpersonal skills to enhance positive teamwork and accomplish goals/tasks.
• Serve as a member of agency committees as needed.
• Demonstrate initiative and work as a team player.
• Collaborate with the team and makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization.

• Ability to influence, educate and negotiate in a professional, results driven manner.
• Ability to coordinate activities and have good interpersonal relationship skills.
• Ability to maintain highly sensitive and confidential material.
• Ability to set priorities, research, problem solve, and make independent decisions with minimal supervision.
• Must be able to multi-task and possess strong organizational, planning and follow-through skills.
• Strong account management skills.
• Excellent written and verbal communication skills as well as the ability to communicate effectively with all levels of individuals.
• Well-developed presentation skills.
• Basic computer knowledge of MS applications such as Word, Excel, Outlook.
• Working knowledge of departmental and organizational policies, procedures, and operations.
• Working knowledge of the principles of office management and of modern office procedures, systems and equipment such as typewriters, calculators, word processors, etc.
• Use ethical principles in decision making and practice.
• Comfortable in maintaining professional boundaries.

• Bachelor’s Degree in Marketing, Communications, or Healthcare Administration is preferred.
• Minimum of one (1) year of experience in direct sales experience is preferred. 
• Healthcare environment experience is preferred.
• Frequent use of private vehicles.
• Occasional use of computer, fax machine, hole puncher, paper shredder, paper cutter, copier and general office equipment.

• Exempt position: requires flexibility and may be required to work after-hours, on weekends, and holidays as needed. 

We are a growing hospice provider that provides palliative, hospice and bereavement services. We support to those facing a life-limiting illness, while enabling them to live with dignity, choice and comfort.We provide exceptional care and solution-based choices that align with patient values.We give support with a patient and family focus and are dedicated to the belief that quality of life matters.