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Community Intervention Specialist

Atrium Health

Charlotte, NC

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JOB DETAILS
SALARY
$21.85–$32.80 Per Hour
SKILLS
Behavioral Health, Calendar Management, Call Centers, Cardiology, Case Management, Clinical Research, Clinical Trial, Communication Skills, Community Intervention, Community and Social Services, Compensation and Benefits, Customer Experience, Data Analysis, Data Collection, Discharge Plans, Facebook, Healthcare, Hospital, Leadership, Lift/Move 35 Pounds, LinkedIn, Medical Records, Medicine, Microsoft Office, Multilingual, Needs Assessment, Neurology, Neuropsychology, Neuroscience, Nonprofit, Oncology, Organ Transplant, Organizational Skills, Outpatient Care, Patient Assessment, Patient Care, Pediatrics, People Management, Performance Management, Physical Demands, Presentation/Verbal Skills, Primary Care, Psychology, Psychotherapy, Record Keeping, Retirement Plan, Risk Management, Safety Alerts, Social Work, System Integration (SI), Team Player, Twitter, Writing Skills
LOCATION
Charlotte, NC
POSTED
3 days ago

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Community Intervention Specialist

Charlotte, NC, United States

Job ID: R229186

Shift: Various

Job Type: Regular

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Department:

12894 Enterprise Corporate - SE Trauma Recovery Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

36

Schedule Details/Additional Information:

Nights: 7p-7:30am, 3 (12hr) shifts weekly, every other weekend required.

Pay Range

$21.85 - $32.80

Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support our trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. As first responders at assigned Advocate Health Hospitals, they will provide acute intervention, outreach/advocacy, case management, and emotional support to patients affected by intentional trauma (e.g., shootings, stabbings, assaults, domestic violence). They screen patients for trauma-related and social service needs, provide case management, and connect them to community resources to reduce the risk of re-injury. These teammates conduct extensive patient outreach to ensure connections to appropriate services, deliver trauma-informed psychoeducation, and offer informal emotional support in both hospital and community settings. Additionally, they act as community liaisons and patient advocates, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and their families.

Major Responsibilities

  • Patient Support: Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. Also, complete assessments and facilitate warm-handoffs to outpatient providers for ongoing care.
  • Resources Navigation: Responds to trauma alerts, safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
  • Outreach: Provides patient support, collaborating with teams, and engaging in intensive community outreach. In addition, this includes making follow-up calls, connecting to resources, and sending letters to patients that have been discharged to connect them to outpatient resources.
  • Continuity of Care: Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, which requires strong collaboration with other providers. Participate in the facilitation of psychoeducational and support groups.
  • Assessments: Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services. It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
  • Record Keeping: Maintains accurate records of patient interactions and action plans.
  • Collaboration: Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.
  • Direct Patient Care: Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Minimum Job Requirements

Education

High School Diploma or GED.

Certification / License

N/A

Work Experience

Minimum of one year experience in social services.

Knowledge / Skills / Abilities

  • Strong verbal and written communication skills.
  • Ability to work collaboratively within a team and independently.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational skills.
  • Ability to handle difficult conversations and maintain professionalism.
  • Willingness to adapt to evolving job responsibilities.

Physical Requirements and Working Conditions

  • Full-time position (40 hours per week), with flexibility to cover all shifts as needed.
  • Availability to work days, evenings, nights, weekends, and holidays.
  • Reliable, punctual, and open to learning.
  • Familiarity with and experience working in the designated service area.
  • Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
  • Passion for and dedication to serving the community.
  • Excellent communication, collaboration, and rapport-building skills.
  • Empathy-driven, service-oriented attitude.
  • Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
  • Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.

Preferred Job Requirements

Education

Associate's Degree

Certification / License

N/A

Experience

2 or more years related experience in social services.

Knowledge / Skills / Abilities

  • Strong verbal and written communication skills.
  • Ability to work collaboratively within a team and independently.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational skills.
  • Ability to handle difficult conversations and maintain professionalism.
  • Willingness to adapt to evolving job responsibilities.
  • Previous supervisory experience.
  • Experience working with trauma-affected populations.
  • Bilingual

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

  • Premium pay such as shift, on call, and more based on a teammate's job

  • Incentive pay for select positions

  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs

  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

  • Flexible Spending Accounts for eligible health care and dependent care expenses

  • Family benefits such as adoption assistance and paid parental leave

  • Defined contribution retirement plans with employer match and other financial wellness programs

  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support our trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. As first responders at assigned Advocate Health Hospitals, they will provide acute intervention, outreach/advocacy, case management, and emotional support to patients affected by intentional trauma (e.g., shootings, stabbings, assaults, domestic violence). They screen patients for trauma-related and social service needs, provide case management, and connect them to community resources to reduce the risk of re-injury. These teammates conduct extensive patient outreach to ensure connections to appropriate services, deliver trauma-informed psychoeducation, and offer informal emotional support in both hospital and community settings. Additionally, they act as community liaisons and patient advocates, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and their families.

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