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Community Health Worker- Pediatric

Iconma

Boston, MA

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JOB DETAILS
SALARY
$23.52–$27.50 Per Hour
SKILLS
Behavioral Health, Cantonese Chinese Language, Case Management, Childcare, Chronic Disease, Clinical Support, Communication Skills, Community Development, Community Health, Community Programs, Community Relations, Community and Social Services, Concrete, Consulting, Customer Support/Service, Disease Prevention and Control, Electronic Medical Records, English Language, Health Maintenance, Health Plan, Healthcare, Healthcare Administration, Homeless Services, Hospital, Interpersonal Skills, Mandarin Chinese Language, Medical Assistance, Medical Records, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multicultural, Multilingual, Multitasking, Needs Assessment, Nursing, Nutrition, Organizational Skills, Patient Assessment, Patient Care, Patient Education, Pediatrics, People Management, Portuguese Language, Prescription Filling, Presentation/Verbal Skills, Problem Solving Skills, Public Health, Registered Nurse (RN), Reporting Skills, Risk, SNAP, Schedule Development, Set Goals, Social Work, Spanish Language, Systems Maintenance, Team Player, Training/Teaching, Web Browsers, Writing Skills
LOCATION
Boston, MA
POSTED
1 day ago
Our Client, a Medical Center company, is looking for a Community Health Worker, Pediatric for their Boston, MA/Hybrid location.
 
Responsibilities:
  • A Community Wellness Advocate (CWA) is a trusted member of the community who helps high risk patients maintain stable health and wellness along a continuum, through integrating and connecting hospital, home-based, and community-based services.
  • CWAs are responsible for providing advocacy and case management services; developing an interdisciplinary care plan based on identified patient needs; facilitating access to social service resources and other internal and external resources; monitoring the patient’s progress; and problem-solving with patients to both accelerate and enhance access to concrete supports.
  • CWAs provide in-home or community-based one-on-one, family, and/or interdisciplinary group support to high risk care patients and collaborates with the Patient Care Manager, PCP, and other members of the care team to conduct needs assessments to identify and respond to barriers to the patient’s health and wellness.
  • Initiates face to face contact with eligible patients to describe role, explain participation benefits and begin screening process.
  • Schedules and completes initial hospital, clinic, or community-based (homes, shelters, housing agencies, substance use treatment programs, etc.) visit screening, care plan, and follow up visits and phone calls for enrolled patients within specified timeframes.
  • Teaches key educational messages using a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Clearly documents all activities in the patient’s record and care management system.
  • Participates with other staff in activities that include community outreach, presentations to community organizations, development of materials, and phone calls.
  • Works with patients and providers to set goals for patient’s care and provides guidance for patient to achieve those goals.
  • Reinforces educational messages regarding disease self-management by linking clients with supportive community services and programs.
  • Presents patients at case review meetings succinctly and logically. Consults with RN/SW Care Manager, primary clinical staff, behavioral health teams and / or PCP regarding complex patient situations, demonstrating an understanding of how to solicit and incorporate provider feedback in order to continuously develop the most optimal plan for care.
  • Demonstrates the ability to function within an inter-disciplinary team (nurse care coordinators, social workers, behavioral health clinicians, physicians, resource specialists, clinical support staff, etc.), connecting the patient with resources as needed.
  • Records and monitors the participants’ progress toward goals within specific timeframes. Documents assessments and key patient updates in EMR system; documents relevant day-to-day activities and patient data.
  • Prepares reports and documents as needed or requested.
  • Assists patients with organizing their records, making follow-up appointments, attending follow-up appointments, and filling their prescriptions.
  • Helps patients fill out applications, for example for Medical Assistance, Housing, and SNAP (Supplemental Nutrition Assistance Program).
  • Provides advocacy, patient education and successful warm hand offs in accessing community-based and hospital-based programs.
  • Assists patient in addressing and overcoming barriers with a range of concrete supports, including but not limited to: healthcare support services, behavioral health, financial assistance, child-care and caregiver support, housing, support with utility bills, food, financial entitlements, clothing, transportation, food pantries, violence prevention, social isolation and any other appropriate community resources.
  • Provide intensive home and community-based outreach, motivational interviewing and goal setting, resource connection and accompaniment to medical appointments as needed to help patients appropriately utilize healthcare.
  • CWAs may visit patients in hospital and ER settings to facilitate with transitions of care.
  • Establishes culturally appropriate and trusting relationships with patients and their families.
  • Participates in all training activities as designated by Community Wellness Manager (CWM).
  • Attends regularly scheduled supervision and other program assigned meetings.
  • Develops and maintains strong relationships with the community and community resources to ensure patient access.
 
Requirements:
  • HS Diploma with community experiences or Bachelor’s degree
  • Massachusetts CHW certification preferred
  • Minimum of 2 years prior healthcare, public health, or community-based experience in community setting.
  • Shared experiences of our patient population (history of homelessness, experience living with chronic illness, history of substance use disorder, experience in a minority group, etc) preferred.
  • Basic knowledge of healthcare system.
  • Outstanding interpersonal skills of foremost importance to interact with families and patients.
  • Interest in community health and outreach.
  • Exceptional organizational skills; ability to multi-task and work independently and as part of a team.
  • Demonstrated oral and written English communication skills.
  • Fluency in Haitian Creole, Spanish, Cantonese, Mandarin, Portuguese preferable.
  • Understanding of how language, culture and socioeconomic circumstances affect health.
  • Desire to work with diverse, multi-cultural and multi-lingual populations.
  • Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, Outlook) and web browsers. Proficiency with data entry and data tracking.
 
Why Should You Apply?#mcb

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/