Community Health Access Manager

The Community Health Access Manager is responsible for overseeing all Patient Services functions, including clinical specialty referrals and the coordination of connections to community resources such as housing, food, and transportation. This role leads outreach efforts and assesses patient barriers to care and services, with a focus on Social Determinants of Health, as well as conducting initial evaluations of eligibility for health coverage and financial assistance. Additionally, the Community Health Access Manager ensures that pregnant patients and their families are connected to appropriate care and resources to support a healthy pregnancy and postpartum experience.

The Community Health Access Manager supports their team through clear accountability, recognition of achievements, and ongoing professional development opportunities, fostering a culture of excellence in patient service for all Access patients and their families. Patient Services roles are critical in ensuring patients receive and are connected to comprehensive, whole-person care that contributes to improved health outcomes.

This position collaborates with a wide range of internal stakeholders and external partners to enhance the patient experience, drive operational efficiency and continuous improvement, and ensure effective fiscal stewardship.

Required Qualifications:

• A minimum of a high school diploma or equivalent or associate's degree in health care, social services, or related field
• A minimum of 3 years of experience working in a healthcare, social services, or human services setting or equivalent
• A minimum of 2 years of leadership or supervisory experience or a minimum of 5 years of Access experience
• Proficiency in Microsoft Office Suite applications

Desired Qualifications:

• Bachelor's degree in healthcare, human services, or a related field, or an equivalent combination of education and experience
• Demonstrated experience with process improvement methodologies and practices
• Knowledge of community resources and support services
• Proven ability to build and maintain effective relationships with internal and external stakeholders
• Experience with EPIC HealthLink preferred

Compensation and Benefits:

Our total compensation package includes competitive wages and a full range of attractive benefits:

Health insurance

Dental insurance

Vision insurance

Life insurance

Long and short-term disability insurance

401(k) retirement plan (100% vested with employer match)

Paid time off (208 hours given for vacation, personal and sick time)

Paid holidays

Tuition reimbursement

Flexible spending plans

Health savings account

Transportation program

Employee Assistance Program (EAP)

Other:

Access is an eligible employer under the Public Service Loan Forgiveness (PSLF) program

Support our mission:

Improving health. Improving lives.

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.