Community Engagement Manager - SparkAI

Community Engagement Manager - SparkAI at The Adecco Group

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Community Engagement Manager - SparkAI

NAM

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Madrid, Spain

Canada

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Puerto Rico

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Job ID NE03475 Primary Location NAM Business Unit The Adecco Group Department Strategy Work ModeHybrid

About the role

About SparkAI

SparkAI is the Adecco Group's global function responsible for accelerating safe, high-impact AI adoption and building AI skills and literacy across the organization. SparkAI develops learning programs, tools, ambassador communities, and enablement initiatives that support transformation at scale.

Position Summary

The Community Engagement Manager is responsible for building, maturing, and scaling the SparkAI Ambassador Network-our global community of AI‑confident change leaders who accelerate AI adoption across The Adecco Group. This role ensures that the Ambassador community is equipped, connected, consistent, and impactful as a core lever in SparkAI's people enablement strategy.

The ideal candidate is a community builder, a change practitioner, and a storyteller who understands human adoption patterns and can translate AI strategy into practical, engaging grassroots activation.

What you'll be doing

Strengthen & Mature the SparkAI Ambassador Network

• Evolve the network from foundational to advanced maturity-improving clarity, consistency, and confidence across the global cohort.
• Build structures that enhance capability, connection, and credibility, reflecting the monthly mission‑based cadence.
• Define clear roles, expectations, development paths, reapplication processes, and recognition models for ambassadors.

Lead Community Engagement & Activation

• Design and run community programs (monthly missions, Q&A sessions, spotlights, regional meetups, show‑and‑tell sessions).
• Create safe spaces for peer learning, sharing use cases, and surfacing real adoption blockers-supporting decentralised, peer‑driven enablement.
• Elevate ambassador storytelling to spark awareness and excitement across teams, aligned with toolkit principles around promoting success stories and practical examples.

Drive Change Management for AI Adoption

• Use structured change and adoption models (Awareness Understanding Acceptance Adoption Commitment) to guide stakeholders and ambassadors through the change journey.
• Partner with ambassadors to reduce friction, build local trust, and normalize responsible experimentation with everyday AI tools.
• Equip ambassadors to lead empathy‑driven conversations that ease transitions and support behavior change.

Build and Curate Community Resources

• Create toolkits, playbooks, facilitation guides, mission briefs, and engagement assets that enable ambassadors to confidently activate colleagues.
• Maintain and evolve central resource hubs (Teams sites, shared spaces), ensuring content is fresh, accessible, and aligned with the group's AI narrative and responsible AI principles.
• Collaborate with our Senior Learning Solutions Manager to integrate ambassador‑specific versions of learning materials.

Manage Community Communications

• Develop communications that clarify direction, reduce noise, and align messaging across global teams-reflecting the structured, people‑centric communication patterns.
• Work with the Comms team to publish monthly updates, success stories, reminders, and campaign content.
• Create simple, compelling narratives that help colleagues understand why AI matters and how to adopt it responsibly.

Measure Network Health & Impact

• Define and track KPIs such as engagement, mission completion, regional participation, ambassador confidence, and local adoption outcomes.
• Use ambassador insights as a feedback loop to SparkAI-surfacing barriers, sentiment, and opportunities for improvement.
• Continuously refine programs based on data, ambassador feedback, and change adoption signals.

About you

• Experience in community management, change management, employee engagement, or transformation roles is a strong asset.
• Experience running global community programs or ambassador networks at scale is a strong asset.
• Strong grounding in change management principles (e.g., ADKAR‑like models)
• Excellent facilitation and communication skills.
• Ability to convert complex AI topics into accessible, human‑centered messages.
• High comfort with ambiguity, iteration, and fast‑evolving AI environments.

Why choose us?

It's an exciting time to be part of our team. At the Adecco Group, our purpose - making the future work for everyone - inspires and connects us all. Through our three global business units (GBU) - Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 29-04-2026

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Get to Know Us

We don't tick boxes - we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group Diversity of thought and talent helps us thrive.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture Be supported to succeed - on and off the clock.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group Voice your ideas and fulfil your ambitions with us.

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU's) - Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner - 10 Expert)

• Putting people first - be that your colleagues, clients or customers

10

• Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

8

• Seeks to empower others and collaborate with a collective spirit

10

• Engages and connects with others in a meaningful and respectful way to achieve common goals

9

• Initiates activities and decision making; perseveres with courage and energy to drive results

8

Traits are on a scale of 0 to 10

Rewards

Flexibility to work in the way that makes you most productive

Autonomy to make insightful and informed decisions

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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