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Community Development Manager

Savings Bank of Danbury

Waterbury, CT

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JOB DETAILS
SKILLS
Bank Management, Banking Regulations, Banking Services, Business Banking, Business Development, Calendar Management, Card Processing, Cash Management, Cold Calling Skills, Commercial Loans, Communication Skills, Community Development, Community Relations, Contact Management, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Develop and Maintain Customers, Digitial Currency, Documentation, Lead Generation, Leadership, Loans, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Payroll Administration, Physical Demands, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Retail, Sales, Sales Presentation, Sales Prospecting, Team Lead/Manager, Writing Skills
LOCATION
Waterbury, CT
POSTED
1 day ago
About the Organization
We are people serving people. Established in 1849, Ives Bank is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modernbanking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.

EOE Statement
Ives Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position
Community Development Manager

Full-Time/Part-Time
Full-Time

Description

Job Title

Community Development Manager

The Community Development Manager position is a business development role, responsible for growing and managing a portfolio of business banking deposit relationships. The Community Development Manager will work closely with internal business partners including Commercial Lending, Electronic Banking, Cash Management, and Retail to ensure that all banking needs of business customers are met. Key responsibilities include new business development, customer contacts, customer relationship management, contributing to marketing/lead generation, and driving deposit growth.

Key Responsibilities

Sales Goal Performance
  • Achieve goals and objectives set for customer retention and new business volume.
  • Achieve 100% of goal for:
    • Net increase in business deposit portfolio
    • New business relationships to the Bank
    • Merchant and Payroll referrals
    • Calling efforts for new and existing business relationships
  • Create and develop business banking relationships through networking, cold calling and other sales methods
  • Service and expand existing business relationships through calling efforts and contact management activities
  • Establish and conduct Bank at Work events targeting new customer acquisition
  • Stay current on bank products, services and marketing promotions including functionality of services
  • to support customers and create a positive overall banking experience
  • Proficient in cash management services (RDC, ACH and advanced cash management services)
  • Open or work with assigned branch partners to establish and maintain accounts acquired from business calling efforts.
  • Proficient in Heartland Card and Payroll Processing (achieve assigned annual referral goal)
  • Recognize potential leads to commercial lending, residential lending, and Infinex
Customer Relationship Management
  • Conduct visits to existing businesses to strengthen and expand relationships
  • Maintain an accurate record of customer contacts and calls in CRM system, including valuable notes
  • to assist our sales process across all channels
  • Assist with customer presentations and on-site customer visits and invite business partners as
  • needed
  • Provide solutions and support to solve complex customer needs
  • Address customer questions and concerns, document the conversations and take appropriate action
  • to overcome issues, list in the Complaint Tracker with resolution
  • Manages Outlook calendar to schedule sales prospecting, events and calls to be shared with Team Leader
  • Work with assigned branches and refer retail prospects and customers back to retail division.
Community Involvement
  • Expand network and sales opportunities by developing relationships with individuals and businesses throughout the community
  • Volunteer for at least two organizations and attend one event per month
Compliance/Security and Operations
  • Review and follow all SBD policies and procedures
  • Be aware of and comply with CRA guidelines and policies, ethics policy, and the bank's
  • nondiscrimination policy; comply with banking regulations
  • Comply with BSA requirements relating to Suspicious Activity Reporting, Currency,
  • Transaction Reporting, OFAC and red flags
  • Secure all documents and confidential data following the "clean desk" policy, lock computer
  • screen and secure equipment when leaving desk or station
  • Follow security measures for designated offices you are in or visiting
  • Obtain all required customer information (CIP) and documents to be able to open accounts
  • and services
Position Requirements

Educational and Experience Requirements:
  • Bachelor's degree in business or in a relevant field or an equivalent amount of training
  • 5+ years relevant experience in a sales and business banking role
  • Strong knowledge of business banking deposit and cash management solutions.
  • Strong business development skills
  • Above average written and oral communication skills to interact with customers, prospects and our internal team
  • Strong customer relationship management skills
  • Demonstrated ability to generate sales leads
  • Proficient use of Word, Excel, and CRM
  • Physical Demands and Work Environment
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Hours Per Week
None Specified

This position is currently accepting applications.

About the Company

S

Savings Bank of Danbury