Community Banker Location Cookeville, TN
If youre looking for a career where purpose meets opportunity and where your contributions truly make a difference, Wilson Bank & Trust is the place for you. Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees-through recognition, rewards, and opportunities to grow. Inside our walls, youll find a workplace that reflects the same trusted reputation weve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
Be the Face of Our Legacy
Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers-they become part of your story. In a Retail role, youre the trusted face of Wilson Bank & Trust, building relationships that last for generations. Youll know the regulars by name, and theyll know you as their banker-the person they turn to for lifes most important financial decisions. Over time, your career grows alongside theirs-youll teach the next generation of bankers while still cheering on the families youve served for years. This isnt just a job; its a chance to become a cornerstone in your community and a lifelong partner in peoples financial journeys.
JOB SUMMARY
The Community Banker I performs teller and new accounts duties based on customer demand within a bank office. This position processes the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers. The Community Banker I assists customers, receives deposits, processes checks, disburses funds, verifies the accuracy of transactions, and identifies fraudulent activity. This position utilizes sales and service strategies to retain existing relationships and enable growth of new relationships, as well as participates in follow-up strategies. The Community Banker I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the companys values and supporting the mission.
JOB DUTIES AND RESPONSIBILITIES
Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office.
Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds, and verifying the accuracy of transactions.
Guard against loss by ensuring safekeeping of money in the cash drawer and prompt accounting or transfer of funds.
Identify fraudulent activity.
Enter transactions in the banks recordkeeping system, recording all transactions and producing customer receipts.
Perform teller capture duties.
Balance the cash drawer at the end of the shift.
Maintain a work area that protects all negotiables and confidential records.
Maintain knowledge of new and existing products and services.
Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers.
Responsible for exception resolution.
Assist customers in the use of online banking and mobile applications utilizing various electronic delivery channels.
Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers.
Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner.
Attend training as requested.
Participate in outside community activities as required.
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act-Anti-Money Laundering Program.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS
High School diploma or GED
1 year of retail banking experience preferred
Ability to serve customers in a courteous and professional manner
Ability to build relationships with customers and internal teammates
Basic organization and time management skills
Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
Effective verbal and written communication skills
Excellent interpersonal, critical thinking, and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow-through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-starter, positive, and enthusiastic with a desire to exceed expectations
Maintain a professional demeanor at all times using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Ability to work Saturdays on a rotating basis
Ability to travel to other offices within the region as scheduled
Participation in community events as required
Willingness to grow and be challenged
Comprehensive Benefits & Recognition
We believe success should be acknowledged and celebrated. Thats why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, and unique offerings such as the ability to combine accrued time with short-term disability for 100 pay and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees contributions are recognized companywide.
Grow With Us
Grow With Us" is more than a slogan-its an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, youll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications, because when our people grow, our customers thrive.